Offer summary

Qualifications:

University or college degree in computer science or related field., 5+ years of IT experience, particularly in multinational companies., 4+ years managing enterprise-scale ServiceNow implementations and strong knowledge of ServiceNow CSM developments., Proficient in JavaScript, HTML, CSS, and experienced in Platform Governance and Agile Delivery..

Key responsabilities:

Oversee the quality of technical deliverables from the outsourced development team.

Conduct peer reviews and sign off on key quality gates throughout the project lifecycle.

Act as the main point of contact for platform-related matters and manage requests to the GCC Admin team.

Develop user stories as capacity allows and ensure successful transition to operational support.

Job description

For one of our projects with an International company, NTT DATA is looking for a ServiceNow CSM Lead Developer to work remotely full-time. You will be responsible for end-to-end delivery or support of mid-scale ServiceNow CSM initiatives, supervising a mid-size team of external ServiceNow developers.

Your responsibilities:

Ensure quality of technical deliverables by Outsourced Dev team (5 developers), adherence to best practices for security, performance, health, UX, integration.
Perform Peer reviews for developments performed Outsourced Dev team.
Sign off at the key quality gates (solution design, move to QA, move to PROD etc.).
Ensure technical readiness of the solution for future operational support and ensure successful transition from the project team to the operational support.
Main point of contact for any Platform-related matters; dispatch all platform-related request and changes to the GCC Admin team.
Develop some Stories if capacity permits

Your profile:

University, college degree, or education in computer science.
5+ years of IT working experience, including solid work experience in multinational companies.
4+ years of experience in managing major enterprise-scale implementations of ServiceNow solutions, including requirements gathering, development, testing, and cutovers.
Strong experience in ServiceNow CSM developments, Platform Architecture.
Strong experience with JavaScript, HTML, CSS.
Expert Knowledge of ServiceNow Integration solutions.
Strong experience in managing outsourced service providers and project management.
Strong experience in Platform Governance, DevOps and Agile Delivery.
Ability to establish and maintain the development of lifecycle processes, like release strategy, cutover and rehearsal plans, quality gates, testing, data governance, and operational support standards, etc.
Good understanding of IT Processes and frameworks like VeriSM, ITIL, IT4IT, COBIT, etc.
Good Team leadership capabilities and management skills.
Excellent interpersonal communication, negotiation, and presentation skills.
Ability to keep strong relationships with key stakeholders, communicate and deliver executive presentations to senior management.
Ability to deliver on time, challenge project managers, and follow up promptly on any issues and/or risks identified.
Fluent English written and spoken.

If you are interested and available for this opportunity as freelance contractor, please apply with your CV in ENGLISH as soon as possible.

NTT DATA is a global consultancy company. Within the International Institutions we have framework contracts with European Institutions like: European Commission; European Parliament; European Court of Auditors; Europol; NATO; Court of Justice; EPO; European Council, United Nations, etc.

Required profile