Processing Specialist - Special Processing (Work Remotely Anywhere in the U.S.)

Since 1998, Businessolver has delivered market-changing benefits technology and services supported by an intrinsic responsiveness to client needs. The company creates client programs that maximize benefits program investment, minimize risk exposure, and engage employees with easy-to-use solutions and communication tools to assist them in making wise and cost-efficient benefits selections. Founded by HR professionals, Businessolver's unwavering service-oriented culture and secure SaaS platform provide measurable success in its mission to provide complete client delight.

At Businessolver you have opportunities for individual development through our common language:  Respond Readily. Trust through transparency. Assume positive intent. Be real. Live a growth attitude. Embrace the reverse golden rule. 

Businessolver is growing and is looking to add Processing Specialist to our team. We are on the hunt for Special Processing QMCSO/Condolence/Appeals processing experienced professionals who are looking to continue their career with an innovative and growing company. The successful candidate will possess a strong desire to put their talents to use delighting clients and building a foundation for individual growth, maximizing your talents.

We are seeking passionate individuals with a strong drive to deliver delight to our clients. 

The Gig:

• Process QMCSO, Condolence, Appeals transactions/cases


• Review all incoming documentation and client specific requirements


• Process life events and supporting documentation


• Respond accurately and thoroughly to questions and document transaction detail accordingly for internal and external partners 


• Partnering with our clients to deliver quality results through written and verbal communication


• Comply with all IRS regulatory requirements regarding processing procedures and eligibility practices


• Must be a resourceful and creative problem solver; ability to anticipate/identify areas of concern or risk


• Take accountability for entire process from receipt of work to resolution and closure


• Work under general supervision following established procedures


• Ensures sensitive information remains confidential and adheres to company guidelines


• Regular attendance, punctuality, and schedule adherence are required


• Performs other duties as assigned

What you need to make the cut:

• Bachelor’s degree or equivalent work experience


• 1-2 years experience with benefits administration and/or claims processing 


• Can self-start and maintain a positive, upbeat attitude


• Keen attention to detail and high accuracy on processing information


• Dedication to providing exceptional customer service for both internal and external partners


• A thorough understanding and adherence to information confidentiality


• Flexibility - on this team, we roll up our sleeves and help out where help is needed and ability to adapt to change


• Proficiency in the use of Microsoft Office Products (especially Excel and Word) or similar products and ability to use Windows and Internet web-browsing applications


• Strong written and oral communications 


• Competitive, team player who strives for excellence


• Proven customer service experience with excellent phone etiquette and communication skills


• Life and Health license a plus

The pay range for this position is $15.00 to $17 per hour (pay to be determined by the applicant’s education, experience, knowledge, skills, and abilities, as well as internal equity and alignment with market data). 

Other Compensation:  If this position is full-time or part-time benefit eligible, you will receive a comprehensive benefits package which can be viewed here: https://businessolver.foleon.com/bsc/job-board-businessolver-virtual-benefits-guide/ 

The Businessolver Way…

Our team has spent two decades crafting a culture that challenges each employee to perform at the top of their game – and have fun doing it! If you desire to use your skills and experience in an environment where you can make a difference, we want to hear from you!

Businessolver is committed to maintaining an environment that protects client data. We train our employees to maintain leading class security practices and expect all employees to adhere to policy, procedures and controls.

(Applicable to all roles at an AVP, DIR, VP, Head Of or SVP and above level):

Serve as a security contact for the business unit. Responsible for driving adoption and compliance with information security and privacy practices. Serve as a liaison with the information security team on security and privacy matters.

Equal Opportunity at Businessolver:

Businessolver is an Affirmative Action and Equal Opportunity Employer and is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and more. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.