Offer summary

Qualifications:

2–4 years of experience in Customer Success, Account Management, or a related customer-facing role., Strong communication skills, both written and verbal., Tech-savvy and comfortable learning new tools and platforms quickly., Highly organized and able to manage multiple priorities at once..

Key responsabilities:

Serve as the primary point of contact for a portfolio of Artisan customers.

Guide new users through onboarding and implementation, ensuring they quickly realize value.

Monitor account health and proactively address risks of churn or disengagement.

Collaborate with Product and Support teams to communicate user feedback and resolve issues.

Job description

At Artisan, we're creating AI Employees, called Artisans, and software which is sleek, easy to use, and replaces the endless stack of point solutions. We're starting with outbound sales and our AI BDR, Ava. Our platform contains every tool needed for outbound sales - B2B data, AI email sequences, deliverability optimization tools and so much more.

We're growing very rapidly and recently raised a $25M Series A round from top investors. We are looking for superstars to join us on our rocketship growth as we relentlessly work towards building a multi-billion dollar company.

We’re looking for a Customer Success Manager who’s passionate about helping customers succeed. You’ll play a critical role in onboarding new users, ensuring they’re getting value from our AI products, and supporting them as they grow with us. You’ll work closely with the Director of Customer Success to deliver world-class service and continuously improve our customer journey.

Your Responsibilities

Serve as the primary point of contact for a portfolio of Artisan customers
Guide new users through onboarding and implementation, ensuring they quickly realize value
Provide ongoing support and education to help customers get the most out of Ava and other AI products
Monitor account health and proactively address risks of churn or disengagement
Collaborate with Product and Support teams to communicate user feedback and resolve issues
Help build and maintain documentation, FAQs, and customer education materials
Support the development and execution of customer success playbooks and processes
Track key customer success metrics and maintain up-to-date records in our CRM
Assist with new feature rollouts, adoption campaigns, and customer outreach

About You

2–4 years of experience in Customer Success, Account Management, or a related customer-facing role
Passionate about helping customers win and solving problems with empathy
Strong communication skills, both written and verbal
Tech-savvy and comfortable learning new tools and platforms quickly
Highly organized and able to manage multiple priorities at once
Experience at a startup or fast-growing company is a big plus

Benefits