At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.
Job Overview
The Advanced Specialist supports the manager to deliver the required service levels to provide the customer with the best experience possible, stimulating customer retention and generating additional opportunities. The role supports the customer service team to consistently exceed customer expectations and provides transparent communication and information. You may act as a facilitator or team lead: to include training, prioritizing, assigning work, but not a supervisor and it is not responsible for personnel decisions. However, is a frontline and customer facing service position aiding with TE’s internal and external customers.
Overall expectations are to provide outstanding service and strive to resolve customer’s requests in a timely manner. Performance expectations are to meet or exceed Operations and Quality standards. You will work in partnership with our customers and Account Managers to plan activity and grow and develop the accounts. Activities will include relationship alignment, ensure business process synergy between companies, backlog management and forecasting activities that support data integrity, supply chain accuracy, oversee escalation support and on time delivery. Proactive communication is a primary requirement of the role.
Role Responsibilities:
- Work in partnership with our customers and Account Managers to plan activity and grow and develop the accounts. To include backlog management and forecasting activities.
- Duties and tasks are more complex and less transactional and routine
- Understand customer needs and requirements to improve the service level and relationship.
- Liaise and coordinate with Account Managers and internal staff proactively in relation to the day to day running of the account(s)
- Align with support team of specialists to ensure tasks are achieved with quick turnaround.
Presales activities : Support Sales with Forecast validation (CC does not create forecast, only supports validation).
- Manage and support collections activities in conjunction with finance partners.
- Supports manager by interacting with sub team to pulse check progress, problem solve, provide guidance (when required)
- Supports (if required) team member work completion but not accountable to their outcome; that falls with manager.
- Support process improvement to standardized operational procedures (SOP)
- Works under limited or minimal supervision, referring only very complex issues to higher level.
What your background should look like:
- Relevant work experience (1+ years)
- SAP or Salesforce system knowledge is required
- Proficiency with MS Office applications
- Ability to work in a fast pace ever-changing environment
Soft skills required to be successful:
- Ability to recognize and adapt to change
- Willingness to assist new team members and peers including training.
- Attention to detail
- Patience and a Positive Attitude
- Willingness to proactively learn and take initiative
- Strong communication skills
- Exercise good judgment
- Goal-Oriented
- Customer Focused
- Strong multi tasking capabilities and the ability to prioritize work load
- Ability to work in ambiguous situations.
- Team building
#TANA #Remote
Competencies
ABOUT TE CONNECTIVITY
TE Connectivity is a global industrial technology leader creating a safer, sustainable, productive, and connected future. Our broad range of connectivity and sensor solutions enable the distribution of power, signal and data to advance next-generation transportation, renewable energy, automated factories, data centers, medical technology and more. With more than 85,000 employees, including 8,000 engineers, working alongside customers in approximately 140 countries. TE ensures that EVERY CONNECTION COUNTS. Learn more at www.te.com and on LinkedIn, Facebook, WeChat, Instagram and X (formerly Twitter).
COMPENSATION
• Competitive base salary commensurate with experience: $45,200 - $67,800 (subject to change dependent on physical location)
• Posted salary ranges are made in good faith. TE Connectivity reserves the right to adjust ranges depending on the experience/qualification of the selected candidate as well as internal and external equity.
• Total Compensation = Base Salary + Incentive(s) + Benefits
BENEFITS
• A comprehensive benefits package including health insurance, 401(k), disability, life insurance, employee stock purchase plan, paid time off and voluntary benefits.
EOE, Including Disability/Vets
