Onboarding Engineer (remote US East Coast)

Spacelift is a collaborative management platform for Infrastructure-as-Code and CI/CD for OpenTofu, Terraform, Terragrunt, CloudFormation, Pulumi, Kubernetes, and Ansible. You can run our platform as SaaS, Hybrid-SaaS, or self-hosted. Teams running Spacelift deliver software faster, use cloud resources effectively, and do it in a safe and auditable way. The best part is that they love using our platform and its design and appreciate how powerful and configurable it is.

We have raised over $30M in funding to advance the automation, control, and scalability of infrastructure as code. Among our investors are Insight Partners, Blossom Capital, Hoxton Ventures, Inovo Venture Partners, and the founders of Supercell and Yelp.

As a Solutions Engineer, you'll be at the forefront of our customer interactions, understanding their unique business and technical needs. You'll leverage your deep technical expertise to develop and deliver compelling content, including presentations, demonstrations, workshops, and proofs-of-concepts.

Being a trusted technical advisor, you'll guide our customers in leveraging our cutting-edge product and adjacent technologies such as Infrastructure as Code, CI/CD, DevOps, VCS, and Cloud providers. Staying up-to-date on industry trends and emerging technologies is crucial, as you'll collaborate closely with our Product team to translate customer requirements into innovative solutions and new product features.

Your passion for continuous learning and your ability to thrive in a fast-paced environment will make you an invaluable team member. With opportunities to engage with prospects and customers at conferences, you'll have the chance to showcase your expertise and build strong relationships.

If you're ready to combine your technical prowess with your interpersonal skills to make a lasting impact, apply now and join us as a Solutions Engineer!

About the Position

• Work closely with Sales, Customer Success, and Product teams to understand customer requirements to plan tailored implementations

• Lead the technical onboarding process for our new customers, ensuring successful deployment and adoption of our solutions

• Conduct technical workshops and configuration sessions with customers

• Serve as a technical expert and advisor to our customers on our product and the adjacent technologies Infrastructure as Code, CI/CD, DevOps, VCS, and Cloud providers

• Collaborate with internal teams to identify and resolve technical issues in a timely manner

• Provide hands-on support, troubleshooting, and guidance to our customers

• Develop and maintain onboarding documentation and best practices

• Continuously learn and stay up-to-date on our product and adjacent technologies.

• Gather feedback from customers to continuously improve the onboarding experience and influence product development.

• Opportunities to assist with other responsibilities such as new prospect demos, marketing event support, etc. when not fully engaged with new customers




About You

• 2+ years of experience as an Onboarding or Customer Success Solutions Engineer, a DevOps Engineer, or a similar technical customer-facing position.

• Hands-on experience and intermediate understanding of Infrastructure as Code (Terraform, AWS CloudFormation), CI/CD, VCS, and DevOps (Docker, Kubernetes, Ansible) technologies and associated concepts, tools, and best practices.

• Experience with Python a Plus.

• Hands-on experience with one or more of the main Cloud providers (AWS, Azure, GCP). Certifications are a plus.

• Excellent communication and interpersonal skills.

• Excellent Problem-Solving and Technical Troubleshooting skills

• Ability to work independently and in a team environment.

• Experience with software development is a plus

• Passion for Customer Success

Why Spacelift?

• Innovative Culture: Join a team shaping cloud infrastructure management’s future.

• Growth Opportunities: Be a key player in driving Spacelift’s business and AWS partnership to new heights.

• Work-Life Balance: Flexible work environment, with remote-first options and competitive compensation packages.

• Collaborative Team: Work with passionate, talented people committed to driving success for our customers and partners.

Hiring Process

• 30 minutes with Nuria Requena, Talent Acquisition Manager
• 45 minutes introductory video call with Chris Darmofal, Head of Solutions Engineering
• Take-home exercise
• Technical Interview with Jubran Nassar, SE
• Interview with Bridget Gleason, CRO
• Final Interview with Pawel Hytry the CEO
• Reference check

Why Spacelift?

• Innovative Culture: Join a team shaping cloud infrastructure management’s future.

• Growth Opportunities: Be a key player in driving Spacelift’s business and AWS partnership to new heights.

• Work-Life Balance: Flexible work environment, with remote-first options and competitive compensation packages.

• Collaborative Team: Work with passionate, talented people committed to driving success for our customers and partners.

What we offer

• Competitive salary and equity package

• Medical, dental and vision plans for employees and any dependents

• 401k Pension Plan

• 26 days of paid time off annually + local bank holidays

• Learning & education budget

• Flexible working hours and a healthy 40-hour workweek

• Work from anywhere! We are a full-remote company.

• Awesome monthly allowance to spend on benefits

• Company offsites

• Work in an international, diverse, dynamic, and passionate team with a friendly, supportive company culture.

Our values

Ownership, Transparency, Humility. More here: https://spacelift.io/careers

Join Us! At Spacelift, you won’t just be working on a technical product - you’ll be part of a team shaping the future of DevOps. Apply to contribute to a platform loved by its users and take your career to the next level!