Sales Engineer- API's and Document Management System

Do you enjoy solving technical problems to deliver valuable customer results?
 

Can you collaborate with teams to implement initiatives that make a difference?
 

About our Team

LexisNexis Legal & Professional, which serves customers in more than 150 countries with 11,800 employees worldwide, is part of RELX, a global provider of information-based analytics and decision tools for professional and business customers. Our company has been a long-time leader in deploying AI and advanced technologies to the legal market to improve productivity and transform the overall business and practice of law, deploying ethical and powerful generative AI solutions with a flexible, multi-model approach that prioritizes using the best model from today’s top model creators for each individual legal use case.

About the Role

As a Sales Engineer for API and DMS,  you will engage with clients as their first point of contact, efficiently and effectively planning and coordinating technical projects. You will identify, customize, and implement appropriate applications and solutions for external clients, translating business requirements into off-the-shelf and customization specifications. Your role includes pre-sales activities, pre-installation assessment, systems analysis, software integration, and post-installation implementation assessment.

You will primarily work with various Document Management Systems, Document Drafting Software, and be proficient in APIs and their functionalities.

Responsibilities

• Managing the overall success and client satisfaction with DMS and Drafting Solutions projects.
• Planning implementation projects, including setting up engagements and planning sessions with key stakeholders.
• Creating project reports to communicate status to key client stakeholders and Integration Services business functions.
• Tracking project performance to meet expectations and timelines, managing risks and issues.
• Managing the review process with the product organization and coordinating responses to clients.
• Identifying, customizing, and implementing appropriate applications and solutions for external clients, ensuring their expectations are met.
• Analyzing client needs and participating in the design of business process requirements.
• Testing, documenting, and training client personnel on functional business applications software.

Requirements

• Have an impressive technology or legal background.
• Have familiarity with Generative AI, Microsoft products, including Windows Server, and Document Management Systems such as iManage and NetDocuments.
• Have problem-solving skills to quickly mitigate challenges.
• Be able to work independently or as part of a cross-functional team, collaborating with sales, product, and support teams.
• Have great time management skills to meet frequent and possibly conflicting deadlines and work schedules.
• Have excellent verbal and written communication skills, including listening carefully, ability to explain difficult information, influencing and networking with internal colleagues and external clients.
• Awareness of the competition and factors that differentiate the company in the market.
• Ability to occasionally lead the work of small project teams and provide informal guidance to junior staff.

Work in a way that works for you

Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive.  We promote a healthy work/life balance across the organization. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, we will help you meet your immediate responsibilities and your long-term goals.

Working For You

We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:

● Health Benefits: Comprehensive, multi-carrier program for medical, dental and vision benefits
● Retirement Benefits: 401(k) with match and an Employee Share Purchase Plan
● Wellbeing: Wellness platform with incentives, Headspace app subscription, Employee Assistance and Time-off Programs
● Short-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity
● Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits
● Health Savings, Health Care, Dependent Care and Commuter Spending Accounts
● Up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice

About the business

LexisNexis Legal & Professional® provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis® and Nexis® services.

Salary:

The base salary range for this position is $80k with a 10% annual bonus

LexisNexis, a division of RELX, is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form: https://forms.office.com/r/eVgFxjLmAK , or please contact 1-855-833-5120.

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