Spanish Bilingual Customer Support Agent - (ZR_22215_JOB)

This is a remote position.

As a Bilingual Customer Service Representative, you’ll be at the forefront of helping customers navigate their credit journey. You’ll handle inbound and outbound calls, providing expert guidance on our credit monitoring and restoration software. This role offers a unique opportunity to blend your language skills with financial knowledge, making a tangible impact on people’s lives. You’ll work in a fast-paced, remote environment that values flexibility, performance, and continuous learning. If you’re passionate about customer service and eager to grow in the fintech sector, this position offers exciting potential for career advancement.

• Engage with customers in both English and Spanish, addressing inquiries about credit monitoring and restoration services
  
• Provide clear, accurate information on software features and benefits, enhancing the customer experience
  
• Execute outbound calls following specific procedures to ensure consistent, high-quality interactions
  
• Maintain detailed, up-to-date customer records and interaction logs
  
• Achieve and exceed performance metrics, contributing to overall team success
  
• Participate in ongoing training to stay current on products, services, and industry trends
  
• Collaborate with team members to share best practices and improve customer service processes
  
• Identify and escalate complex issues to appropriate channels for resolution
  
• Assist in troubleshooting basic technical issues related to the software
  

Requirements

• Fluency in English and Spanish, with excellent verbal and written communication skills in both languages
  
• Previous customer service experience, preferably in finance, technology, or related fields
  
• Strong problem-solving abilities and a talent for de-escalating challenging situations
  
• Proficiency in CRM systems and ability to quickly learn new software applications
  
• Reliable high-speed internet connection and a quiet, professional home office setup
  
• Excellent time management skills and ability to work independently in a remote environment
  
• Basic understanding of credit concepts and financial products (training will be provided)
  
• Flexibility to work evenings and weekends as needed
  
• Strong attention to detail and commitment to data security and confidentiality
  
• Positive attitude and enthusiasm for helping customers achieve their financial goals