Senior Staff Software Engineer (Backend)

Copper isn’t just another CRM. Most CRMs are glorified databases with legions of custom fields that attempt to make business processes repetitive. But just as no two people are identical, neither are most sales processes. Copper takes a human and action-centered approach by building tools that teams love and adopt so businesses can focus on growing faster. 

Copper surprises people: Clients tell us they actually love their CRM, but this notion was previously a feat of impossibility. We’re turning CRM on its head by offering a beautifully crafted, Google Workspace-native tool that offers productivity, organization and visibility. 

It’s an exciting time to be part of Copper. We’re expanding into new product areas with a goal to deliver a suite of customer-growth solutions. There are few individual players left in the business productivity category who are truly capable of capturing significant market share. We’re one of them – with a strong foothold in the space, and funds raised of $100 million.

Copper is looking for a positive, customer-oriented Senior Staff Software Engineer to join one of our product development teams. You will act as a Technical Lead on projects, guiding architectural decisions and sharing your knowledge to mentor other engineers. You will work in Copper’s server tech stack for the purpose of adding and improving features for our CRM and advancing the overall technology platform.

At Copper, we have highly collaborative cross-functional teams, so you will need to be comfortable coordinating with team members composed of client and server engineers, QA engineers, product managers, and user-experience designers, across the entire software development lifecycle and tech stack. At times, you will also be working closely with the DevOps Team to help resolve application related infrastructure issues.

Your influence will help shape Copper's decisions at all stages of the software development lifecycle - definition, development, delivery, and observability. You like to solve problems, guide architectures, and set engineering best practices.

This role reports into an Engineering Manager and is a fully remote position. You will work closely with our product and engineering team members located across the US, Canada, and UK.

Our tech stack is Ember.js, WebExtensions, Ruby on Rails, Postgres, OpenSearch, Redis, and Resque. We use containerization and container orchestration (Docker, Kubernetes).

What you’ll do...

• Drive the design and implementation of highly scalable and available distributed SaaS solutions
• Participate in critical component design and advise on strategic technical direction
• Work closely with architects, team leaders and engineers to implement solutions
• Mentor and train fellow software engineers on software development best practices
• Research and recommend new technologies to ensure application scalability, maintainability and quality
• Ensure technical documentation for solution designs is created and maintained
• Drive quality through the creation of end-to-end tests 
• Collaborate with peers and stakeholders for technology advancement and product delivery
• Participate in Product discussions to advise on and influence the roadmap

What you’ll bring ...

• 8+ years of  experience in backend engineering, with 2+ years in a Staff or Senior Staff role. Ideally, you’ll have some experience focused on both front-end and back-end technologies simultaneously
• Expertise in Ruby on Rails or a similar framework with ability to ramp quickly
• Deep knowledge of distributed systems, database design, and API architecture
• Experience with queuing systems (Resque or similar), caching, and search indexing tools
• Deep understanding of CI/CD pipelines and tooling, with experience optimizing build, test, and deployment workflows in modern engineering environments
• Comfortable working in Kubernetes-based environments and with cloud infrastructure (e.g. AWS)
• Excellent communication, cross-functional collaboration and technical leadership skills
• Experience working with, evolving, and improving large codebases
• Experience growing code, systems, and capacity for performance and scale
• A track record of championing observability, including monitoring, alerting, and debugging workflows across complex systems
• Familiarity with incident management and postmortem culture
• Ability to work seamlessly with remote Engineering and Product teams throughout North America
• An approach where you always leave the campground cleaner than you found it

Our teams are distributed across the UK, Canada and in the United States. We are remote first, and we are an equal-opportunity employer.

At Copper we are committed to building and empowering a diverse and inclusive environment.  We recognize that diverse teams are strong teams, so we encourage people from all backgrounds to apply. 

If this opportunity sounds interesting, apply today!  We would like to hear from you.