Offer summary

Qualifications:

Bachelor’s degree required; Advanced Degree desirable, Experience leading teams to successful outcomes, Excellent communication and interpersonal skills, Must be willing to travel up to 50%..

Key responsabilities:

Lead a team of Program Managers as a liaison between provider network and nephrology practices

Communicate complex information clearly to stakeholders through meetings and presentations

Investigate and resolve issues promptly while providing outstanding customer service

Support and mentor Program Managers to maximize growth and team performance.

Job description

Interwell Health is a kidney care management company that partners with physicians on its mission to reimagine healthcare—with the expertise, scale, compassion, and vision to set the standard for the industry and help patients live their best lives. We are on a mission to help people and we know the work we do changes their lives. If there is a better way, we will create it. So, if our mission speaks to you, join us!

As a Senior Program Manager within Interwell Health's Provider Operations Team, you will have the responsibility of leading a team of Program Managers. The team acts as a liaison between our provider network and nephrology practices, facilitating a smooth transition to Value-Based Care. This role requires leadership skills, patience and adaptability, a diligent work ethic, excellent communication skills, and the ability to work independently and collaboratively with external partners and internal, cross-functional teams. In addition, the candidate should be a self-starter with a passion for the field and willing to grow within their career.

What you will do:

Act as the SME of intricate Value-Based Care Programs and/or agreements, such as:
- CMS Kidney Care Contracting
- IWH Payor Agreements
- IWH Practice Participation Agreements
Effectively communicate complex information in a clear, and concise manner to both internal and external stakeholders through meetings and presentations
Provide outstanding customer service to all external and internal stakeholders with consistent feedback and follow-through
Investigate and resolve any issues or concerns in a prompt and effective manner
Assist our nephrology partners in achieving success within value-based care by uncovering valuable insights within data and identifying opportunities and strategies for improvement
Execute company initiatives, ensuring the timely completion of deliverables
Maintain accurate documentation of provider interactions/visits is maintained in Sales Force or, as directed by IWH, in any other designated tool
Ensure your team delivers timely training and/or onboarding to Network Providers as new information is available
Support and mentor Program Managers to maximize growth and team performance

The skills and qualifications you will need:

Bachelor’s degree required; Advanced Degree desirable
Experience leading teams to successful outcomes
Experience working with physicians and practices, nephrology-specific experience a plus
Must be willing to travel up to 50%
Superior attention to detail and exceptional follow-through
Should possess an independent and proactive approach, showcasing dedication to continuous learning
Excellent communication and interpersonal skills to effectively collaborate with providers, stakeholders, and internal teams.

Our mission is to reinvent healthcare to help patients live their best lives, and we proudly live our mission-driven values:

- We care deeply about the people we serve.
- We are better when we work together.
- Humility is a source of our strength.
- We bring joy to our work.
- We deliver on our promises.

We are committed to diversity, equity, and inclusion throughout our recruiting practices. Everyone is welcome and included. We value our differences and learn from each other. Our team members come in all shapes, colors, and sizes. No matter how you identify your lifestyle, creed, or fandom, we value everyone's unique journey.

Oh, and one more thing … a recent study shows that men apply for a job or promotion when they meet only 60% of the qualifications, but women and other marginalized groups apply only if they meet 100% of them. So, if you think you’d be a great fit, but don’t necessarily meet every single requirement on one of our job openings, please still apply. We’d love to consider your application!

Come join us and help our patients live their best lives. Learn more at www.interwellhealth.com.

It has come to our attention that some individuals or organizations are reaching out to job seekers and posing as potential employers presenting enticing employment offers. We want to emphasize that these offers are not associated with our company and may be fraudulent in nature. Please note that our organization will not extend a job offer without prior communication with our recruiting team, hiring managers and a formal interview process.

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