Senior Process Improvement Analyst

Discover. A brighter future.

With us, you’ll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it — we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you unique so that you have an opportunity to shine.

Come build your future, while being the reason millions of people find a brighter financial future with Discover.

Job Description:

What You’ll Do

Responsible for executing Lean initiatives on a day-to-day basis, which includes creating future-state processes and metrics based on customer feedback to improve operational performance in quality, cost, delivery and safety. The role conducts data analyses, including gathering data, analyses and generating insights. The position facilitates and promotes the understanding and implementation of Lean Six Sigma principles and techniques. Actively manages and escalates risk and customer-impacting issues within the day-to-day role to management.

How You’ll Do It

• Actively manages customer-impacting issues through the enterprise Issue Management framework including determining scope of impact, stopping customer harm, creating the resolution strategy, and customer remediation.  Works with business partners to develop and implement solutions.  Consults with compliance and risk partners to ensure all applicable risks are addressed.  Secures stakeholder alignment for closure.
• Leads process improvement initiatives (Value Stream Mapping, Kaizen Events, DMAIC/DMADV Projects, 5S/Visual Workplace Program, etc.) using Lean and/or Six Sigma tools. Conducts data analysis using Lean, Six Sigma, and other analytical tools to identify process improvement opportunities. Identifies and develops metrics for sustaining improvement initiatives and measuring business results. Works with leadership to maintain and share best practices as needed.
• Manages multiple process improvement projects at one time. Ensures solutions are consistent with organizational objectives. Builds relationships with all key constituents necessary to deliver project results.

Qualifications You’ll Need

The Basics

• Bachelors degree in Engineering, Business Administration & Management, or related
• 1+ years of experience in Production, Operations, Leadership, Project Management, or related experience
• In lieu of a degree, 4+ years of experience in Production, Operations, Leadership, Project Management, or related experience

Physical & Cognitive Requirements

• Primarily remain in a stationary position.
• No required movement about the work environment to complete the major responsibilities of the job.
• Primarily performed indoors in an office setting.
• Ability to operate office equipment such as but not limited to computer, telephone, printer, and calculator.
• Ability to communicate verbally.; Ability to communicate in written form.

Bonus Points If You Have

• 2+ years of experience in Production, Operations, Leadership, Project Management, or related experience

Discover will not sponsor or transfer employment work visas for this position. Applicants must be currently authorized to work in the United States on a full-time basis.

#LI-KE

#Remote

#BI-Remote

Application Deadline:

Compensation:

Benefits:

We also offer a range of benefits and programs based on eligibility. These benefits include:

• Paid Parental Leave

• Paid Time Off

• 401(k) Plan

• Medical, Dental, Vision, & Health Savings Account

• Short and Long Term Disability, Life, and Accidental Death & Dismemberment insurances

• Recognition Program

• Education Assistance

• Commuter Benefits

• Family Support Programs

• Employee Stock Purchase Plan

Learn more at mydiscoverbenefits.com.

What are you waiting for? Apply today!

All Discover employees place our customers at the very center of our work. To deliver on our promises to our customers, each of us contribute every day to a culture that values compliance and risk management.

Discover is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or other legally protected status. (Know Your Rights)

Discover complies with federal, state, and local laws applicable to qualified individuals with disabilities and is committed to providing reasonable accommodations. If you require a reasonable accommodation to search for a position, to complete an application, and/or to participate in an interview, please email HireAccommodation@discover.com. Any information you provide regarding your accommodation needs will be kept confidential and will only be used to determine and provide necessary accommodation.

At Discover, we are committed to creating an inclusive and equitable workplace through our Fair Chance Hiring practices. Fair Chance Hiring means that we base our hiring decisions on an applicant’s qualifications rather than their criminal record. All our positions are subject to Section 19 of the Federal Deposit Insurance Act. Our applicants go through a background check, and we follow all applicable local laws, including the Los Angeles County Fair Chance Hiring Ordinance (LA County Fair Chance).

Positions marked as remote eligible are limited to remote locations within the country in which the position is based.

Applicants must be 18 or older at the time of hire.