Client Success Specialist

Roar Global is a leading platform-specific digital marketing solutions provider that operates across media sales, content production, team augmentation, and digital consultancy. We empower brands to unlock their growth potential on digital platforms.

Through our brands, Roar AdX and 3P Media, we help businesses buy ads on platforms better. We represent global platforms such as Meta, LinkedIn, and Google in emerging markets, providing strategic consultation and support to 5,000+ clients.

Roar Media specialises in creating platform-specific digital content tailored to the distinct formats and winning formulas of each platform. With over a decade of experience, we have worked with 300+ global clients. Roar Apex connects businesses with top-vetted remote marketing and tech talent in Asia.

Our most recent acquisition, Creator Flow is Australia's Largest UGC Marketplace, which connects brands and businesses with top UGC creators.

We have offices in Sri Lanka, Bangladesh, Laos, Brunei, and Singapore, and are proud to be ranked as one of 50 Best Workplaces™ as well as one of 15 Best Workplaces™ for Millennials in Sri Lanka by Great Place to Work®.

About CreatorFlow

Creator Flow is Australia’s largest UGC marketplace, connecting leading brands with talented creators to produce impactful video ads. As a Roar Global company, we empower brands to unlock their growth potential on digital platforms like Facebook, YouTube, LinkedIn, and more. Our platform helps brands and agencies create video ads faster than ever, ensuring business growth and success in the digital economy.

About the Role

As a Client Success Specialist, you will play a key role in supporting both brands and creators, ensuring a smooth and seamless experience on the platform. You’ll assist in managing client relationships, coordinating video orders, and providing day-to-day support to help clients and creators succeed with their UGC campaigns.

Responsibilities

• Client Support & Communication: Assist clients and creators with queries, ensuring smooth interactions and a great user experience.
• Onboarding Assistance: Support new Creators in setting up their accounts and guide them through the process.
• Order Coordination: Help track video orders, ensuring that jobs move forward smoothly between brands and creators.
• Issue Resolution: Identify and escalate any issues that may arise with video deliverables, platform processes, or payments.
• Platform Assistance: Support clients in navigating the platform, helping them with briefs, pitches, and creator selection.
  
  

Requirements

• 1-2 years of experience in customer support, client success, or operations, preferably in marketing, advertising, or creative industry.
  
• Strong communication skills – You enjoy engaging with people and helping them find solutions.
• Problem-solving mindset – You can think quickly and find practical solutions to help clients and creators.
• Experience with Intercom, Bubble, or CRM tools (or a willingness to learn) would be an advantage.
• Organised and detail-oriented – You can manage multiple tasks at once without missing important details.

Pre-Requisites

• Access to a computer for daily tasks.
• Webcam for virtual meetings and team collaboration.

Perks

• Work from anywhere: This position is fully remote.
• Continuous learning opportunities.
• International exposure and collaboration with diverse teams.
• An open-minded team that values diversity and inclusivity.
• Health care benefits
• Yearly learning allowance

Timezone

This role operates in the Australian Standard Time (AEST).