Sr Manager, Service Delivery

• Drives comprehensive understanding and integration of acquired business units by serving as the primary internal expert, documenting operations, and establishing critical knowledge for stakeholders. (Combines the first and fifth bullet points, capturing the core responsibility of understanding and documenting.)
• Collaborates cross-functionally with BD, Solutions, and Product teams to develop go-to-market strategies, qualify opportunities, and introduce new service offerings from acquired entities. (Merges the second and sixth points, highlighting the collaborative aspect of leveraging acquired services for business development.)
• Facilitates effective knowledge transfer and business integration by shadowing key personnel, creating structured documentation, and developing training tools for Sales and Client Executives. (Combines the third and seventh points, emphasizing the methods used for knowledge sharing and integration.)
• Acts as a key point of contact for sales teams, enabling deal qualification, proposal advancement, and revenue synergy creation related to acquired services. (Retains the essence of the eighth point, focusing on direct support for revenue generation.)
• Collaborates with Product and Technology teams to identify and oversee the transition of acquired services into technology-enabled solutions and explore new product creation opportunities. (Combines the ninth, tenth, and eleventh points, focusing on leveraging technology for acquired services.)
• Ensures alignment between operational needs and product development initiatives, acting as a business unit representative. (Keeps the core of the twelfth point, emphasizing the advocacy role.)
• Leads strategic initiatives and cross-functional projects across multiple business units to enhance operations and drive growth, while also providing expertise for business transformation. (Combines the thirteenth, fourteenth, and sixteenth points, highlighting the leadership in strategic improvements.)
• Drives solutions for operational challenges like system integrations and workflow optimizations, and acts as a thought leader contributing to strategic discussions. (Merges the fifteenth and seventeenth points, focusing on problem-solving and strategic influence.)

• 10-15+ years required in the insurance industry and focus on insurance technology.
• 5+ years’ functional experience in leadership, operational improvement, business development and strategic partnerships preferred.
• Demonstrated track record of driving business growth required.
• Experience in retail, wholesale and MGA segments preferred.
• Experience in SaaS businesses preferred.

Your Compensation... 

Our salary ranges are based on paying competitively for our size and industry and are one part of the total compensation package that also includes annual bonus eligibility, benefits, and other opportunities at ReSource Pro. Individual pay decisions are based on a number of factors, including qualifications for the role, experience level, skillset, geography, and balancing internal equity relative to other ReSource Pro employees. This is a remote position and the salary range for most locations for this role is $77,680 - $131,403 The salary range may vary based on the specific geographic location in which the candidate resides. 

Your Benefits & Perks...

• 100% paid employee health insurance available on Day 1 
• Remote positions are Internet stipend-eligible 
• 401k with employer match, vested on Day 1 
• HSA/FSA available 
• Long Term and short-term disability employer-provided 
• Generous PTO plan with paid holidays + floating holidays 
• Development and growth opportunities  
• Comprehensive wellness program and prioritization of employee health 
• Eligible for all medical, dental, and vision benefits on Day 1 

Your Interview Process… 

To be considered for this position, please submit your application. If you meet the qualifications for the role, a member of our Talent Acquisition team will be in touch to schedule an interview via zoom. 

The standard interview process includes: 

1. Behavioral Interview with Talent Acquisition 
2. Online talent assessment 
3. Hiring Manager Interview 
4. Stakeholder Interview 

*Additional interview steps may be added depending on the position or if further evaluation is needed. 

Disclosure: Candidates are evaluated at each step of the process. As a result, not every candidate will complete all steps in the process. 

About ReSource Pro:

Focused exclusively on the insurance industry, ReSource Pro is a trusted strategic operations partner to insurance organizations seeking to increase their productivity and profitability. With a global team of more than 10,000 employees, ReSource Pro operates at the critical intersection of people, process, technology, and data to serve more than 1,800 clients across the carrier, broker, and MGA segments – consistently earning a +96% client retention rate for over a decade. It offers expert advisory services, proven business process management optimization and transformative data and technology solutions. For the 15th time since 2009, it was recognized in 2024 by Inc. 5000 as one of the fastest growing companies in the US. 

Equal Employment Opportunity Policy

ReSource Pro provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.