Offer summary

Qualifications:

1+ years of experience in Customer Support or customer-facing roles., Fluent or Native in Dutch with strong English communication skills., Tech-savvy with proficiency in AI and workflow automation tools., Highly detail-oriented with excellent time management skills..

Key responsabilities:

Support customers across multiple channels including email, tickets, chats, and calls in both English and Dutch.

Guide new customers through onboarding to ensure a smooth start with TOP and Business Partners.

Provide suitable solutions and follow-up actions for customer inquiries using advanced tools.

Gather and share product feedback to improve the platform and user experience.

Job description

This is a remote position.

Key Job Purpose

The Dutch-speaking Virtual Assistant is the to-go for helping our English- and Dutch-speaking Business Partners get the best possible support from TOP.

In this role, you’ll make a real impact by ensuring Dutch-speaking Business Partners and customers receive fast, high-quality support—especially during peak times. You’ll be part of a customer-driven team, reducing wait times, improving the overall experience, and gathering feedback to help shape our product. With your clear communication and problem-solving skills, you’ll boost customer satisfaction and play a key role in TOP’s growth in Dutch-speaking markets.

Accountabilities

In this role, you will support customers across multiple channels (email, tickets, chats, and calls) in both English and Dutch, ensuring quick responses and maximum availability.

With clear and effective guidance help new customers get the most out of our Business Partner’s service and offerings. Lead customers through onboarding, making sure they have a smooth and successful start with TOP and/or our Business Partners.

Aside from that, the Dutch-speaking Virtual Assistant will ensure that all enquires are given a suitable solution, follow up action, and response on behalf of TOP and/or our Business Partners by using advanced AI and workflow automation tools.

Through the gathering and sharing of product feedback from Dutch-speaking customers the Dutch-speaking Virtual Assistant helps improve our platform, processes, and overall user experience.

In this role, it is expected to actively participate in internal projects, internal & external training sessions, sharing knowledge and collaborating with the team to grow, learn, and contribute to company success.