Job Family:

Digital Consulting

Travel Required:

Up to 25%

Clearance Required:

None

We are seeking a highly skilled and motivated Strategic Relationships Lead to join our team. The ideal candidate will be responsible for supporting relationship discussions with strategic partners, creating a structured approach to manage quality and delivery expectations, and facilitating alignment between roadmaps. This role requires excellent communication skills, strategic thinking, and the ability to manage risks and issues effectively.

What you will do:

Support relationship discussions with key strategic partners to ensure alignment, quality of delivery and collaboration.
Create a structured approach, define clear expectations with metrics, and establish a regular cadence to manage quality expectations from customers in the loan servicing field.
Develop a joint Quality/Acceptance Scorecard to measure and report on the solution’s functional coverage and compliance capabilities.
Facilitate alignment between strategic partners and customer roadmaps to ensure cohesive planning and execution.
Conduct executive checkpoints to review risks and issues, ensuring timely resolution and mitigation.
Focus on delivery costs, business case alignment and joint outcomes through strategic partnerships.

What you will need:

US Citizenship is required
A Bachelor's degree is required
Minimum SEVEN (7) years of experience in managing strategic relationships, partnerships with SaaS solution providers, or a related field. Experience in working with top-tier commercial consulting firms in financial industry is highly desirable
Experience with Loan servicing (Mortgage, Student loans) platforms (e.g. ICE MSP, Sagent) and regulatory compliance processes is highly desirable
Proficiency in developing and implementing quality metrics and scorecards. Strong analytical and problem-solving skills are essential
Excellent communication and interpersonal skills, with the ability to present technical and business information to a general audience
Experience in project management, including the ability to manage multiple tasks and projects simultaneously. Familiarity with program RAID logs and risk management is a plus
Strategic thinking and problem-solving abilities.

What would be nice to have:

Certifications: Relevant certifications, such as PMP (Project Management Professional), Certified Mortgage Processor or Six Sigma
Master's degree

The annual salary range for this position is $122,000.00-$203,000.00. Compensation decisions depend on a wide range of factors, including but not limited to skill sets, experience and training, security clearances, licensure and certifications, and other business and organizational needs.

What We Offer:

Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.

Benefits include:

Medical, Rx, Dental & Vision Insurance
Personal and Family Sick Time & Company Paid Holidays
Parental Leave
401(k) Retirement Plan
Group Term Life and Travel Assistance
Voluntary Life and AD&D Insurance
Health Savings Account, Health Care & Dependent Care Flexible Spending Accounts
Transit and Parking Commuter Benefits
Short-Term & Long-Term Disability
Tuition Reimbursement, Personal Development, Certifications & Learning Opportunities
Employee Referral Program
Corporate Sponsored Events & Community Outreach
Care.com annual membership
Employee Assistance Program
Supplemental Benefits via Corestream (Critical Care, Hospital Indemnity, Accident Insurance, Legal Assistance and ID theft protection, etc.)
Position may be eligible for a discretionary variable incentive bonus

About Guidehouse

Guidehouse is an Equal Opportunity Employer–Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation.

Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.

If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1-571-633-1711 or via email at RecruitingAccommodation@guidehouse.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.

All communication regarding recruitment for a Guidehouse position will be sent from Guidehouse email domains including @guidehouse.com or guidehouse@myworkday.com. Correspondence received by an applicant from any other domain should be considered unauthorized and will not be honored by Guidehouse. Note that Guidehouse will never charge a fee or require a money transfer at any stage of the recruitment process and does not collect fees from educational institutions for participation in a recruitment event. Never provide your banking information to a third party purporting to need that information to proceed in the hiring process.

If any person or organization demands money related to a job opportunity with Guidehouse, please report the matter to Guidehouse’s Ethics Hotline. If you want to check the validity of correspondence you have received, please contact recruiting@guidehouse.com. Guidehouse is not responsible for losses incurred (monetary or otherwise) from an applicant’s dealings with unauthorized third parties.

Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.

Strategic Relationships Lead

Offer summary

Qualifications:

Key responsabilities:

Job description

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