Offer summary

Qualifications:

High School Diploma or GED required., Thorough and detail-oriented with solid organizational skills., Excellent communication skills and a professional demeanor., Ability to interpret HIPAA/Privacy Guidelines and maintain confidentiality..

Key responsabilities:

Review and process medical records in various formats while ensuring compliance with policies and regulations.

Provide world-class customer service to patients and clients, handling high call volumes professionally.

Maintain accurate records of disclosures and log detailed information on processed files.

Create invoices for medical record requests as needed, while meeting production and quality goals.

Job description

The Quality Analyst provides direct assistance to the ROI Account Manager and is responsible for reviewing, processing, and releasing medical records in a variety of mediums (i.e. mail, fax, email, etc.). The Quality Analyst reports to their Team Lead, Providing and logging detailed and accurate information on each file/chart processed in accordance with MediCopy’s policies/procedures.

●Updating and maintaining an accurate Accounting of Disclosures for all activities and processes associated with medical records requests.

●Providing world-class customer service to patients and clients while ensuring patient privacy.

●Handling high call volumes while maintaining a high level of service and professionalism.

●Maintaining all established production/quality goals, while managing assigned accounts within MediCopy’s established turn-around time.

●Reports to Team Operations Manager and/or Director of Operations as necessary.

Primary Responsibilities:

●Reviewing records pulled by the ROI Account Manager to ensure accuracy and compliance with MediCopy policies/procedures as well as state/federal regulations.

●Creating invoices for medical record requests in accordance with state/federal regulations, when necessary.

Skills/Qualifications:

●Thorough and detail-oriented

●Professional demeanor

●Customer oriented disposition

●Demonstrate a positive attitude, and be able to interact well with employees

●Demonstrate excellent communication skills

●Proven consistent dependability and attendance

●Confidentiality and discretion is required

●Ability to conduct and interpret HIPAA/Privacy Guidelines

●Solid organizational skills, including multitasking and time-management and the flexibility to adapt to frequent changes in the industry.