Offer summary

Qualifications:

Exposure to database languages such as PL/SQL, T-SQL, or R., Strong written and comprehension skills, with experience interpreting technical requests preferred., General understanding of documentation tools and standards., BA/BS in social science, math, computer science, or other data-focused science preferred..

Key responsabilities:

Identify needed improvements to client reporting and document database logic.

Create and modify code to support report updates and new reports.

Troubleshoot client issues and find solutions for reporting.

Assist with data transfer development and program new client policy requirements in SQL.

Job description

SAFEMEASURES^® SUPPORT ANALYST

STATUS: Full time
LOCATION: Remote; work from anywhere within the United States

Are you interested in improving data-reporting tools used by social service system professionals?

We seek a cohort of entry-level support analysts willing to learn and grow their capabilities in troubleshooting the SafeMeasures^® database code. SafeMeasures is a web-based data-reporting system for social service case management that offers real‑time analyses and reports.

As a support analyst, you will help improve client reporting and document the database logic producing reports. You will receive intensive training over a period of six months from various departments that support SafeMeasures, with an emphasis on executing programming tasks of quality assurance (QA) and production tickets and recognizing when to escalate issues.

What will you do?

Get ready to:

Work with your team to identify needed improvements to client reporting and document the database logic that produces reports.
Create and modify code that fits in a dynamic modular code structure to support report updates and new reports.
Create clear and concise work orders.
Troubleshoot client issues, find solutions, and add features to client reporting.
Assist with data transfer development for updating scripts and testing data imports.
Program new client policy requirements and updates in SQL programming language.

Our Compensation and Benefit Offerings

The national average compensation for this position will be $23.23 per hour (annualized as $48,339). Compensation is dependent on experience, parity with peers, and where an employee lives.

Evident Change offers a monthly stipend to support our “work-from-anywhere” culture as well as other great benefits, including customizable medical, vision, and dental coverage. Our comprehensive benefits package includes no-premium cost share for employee-only medical coverage, generous vacation and paid holidays, and a relaxed environment with support for work schedule flexibility where possible. Other benefits include life and long-term disability insurance, retirement plan, paid sick leave, and more.

WHO SHOULD APPLY to evident change?

An applicant who meets these essential qualifications will be considered a candidate for this role.

Exposure to database languages such as PL/SQL, T-SQL, R, or another programming language.
Strong written and comprehension skills (prior experience interpreting technical requests and appropriately describing work completed is strongly preferred).
General understanding of documentation tools and standards.
General knowledge of or familiarity with basic concepts of logic, coding, and/or data.

Additional assets a candidate may possess include the following.

BA/BS in social science, math, computer science, or other data-focused science preferred.
General grasp of Agile workflow process preferred.
Knowledge of or familiarity with basic concepts of social sciences and social systems (social work, social welfare, youth justice, adult justice, etc.) preferred.

JOIN US!

We believe that our systems should help people achieve their greatest potential, not create barriers to their success. We are committed to building a work community that does the same—representing a variety of backgrounds, perspectives, skills, and ways of learning—and we therefore welcome all applicants. Evident Change adheres to all applicable equal opportunity employment laws.

For best consideration, apply before May 5, 2025. Submissions not received through JazzHR will not be accepted or considered. If you need assistance with an accommodation due to a disability, please email [email protected] or call (800) 306-6223. Visit EvidentChange.org for more information.

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