Offer summary

Qualifications:

Bachelor's Degree in business, marketing, communications or related field, or equivalent experience., 3-5 years of experience in sales and/or service & account management, including supervisory experience., Broad knowledge of the insurance industry and company products., Exceptional leadership, analytical, and communication skills..

Key responsabilities:

Lead and oversee a team within the Account Management department to enhance customer satisfaction and retention.

Build and maintain strong relationships with partners, agencies, and internal stakeholders.

Support account managers in identifying new business and upselling opportunities.

Drive process improvements and manage complex customer escalations to ensure service excellence.

Job description

When it comes to making a meaningful difference in the lives of our customers and employees, USAble Life is always ready. We are a diverse group of individuals working together to go the extra mile. Through our DEI initiatives, employees feel empowered to bring their talents and voice to our culture.

Our passion for delivering the best products is matched only by our passion for our people. We are committed to making a meaningful difference in the lives of others which extends beyond our office walls. USAble Life has a long tradition of supporting our communities, and we’re proud of the fact that our employees share that commitment.

We have been recognized as a “Best Places to Work” in Arkansas, Florida, and Hawaii. You’ll be rewarded with opportunities for personal and professional development and opportunities for advancement. This, coupled with our engaging culture and a comprehensive benefits package, ensures we are committed to our employees.

Check out how we make a meaningful difference in the lives of others!

https://player.vimeo.com/video/518665804

What We Offer You:

A culture that values employees and celebrates, empowers, and inspires a diverse workforce
Outstanding and affordable benefits package
Yearly bonus potential and annual increases
PTO provided at date of hire
11 paid holidays
401(k) with up to 6% match; fully vested from day 1
Remote opportunities with company-provided equipment
Team-oriented, collaborative group of peers
Career advancement opportunities
Tuition Reimbursement
Employee Assistance Program
Inclusion Council and Employee Resource Groups
Recharge Days and Volunteer Time Off
This is a remote position in Arkansas or Florida.

Manager - Account Management Overview

The Manager - Account Management leads and oversees a team within the Account Management department, providing guidance, direction and support in managing relationships and delivering high quality service to equity Partners, non-equity Partners and/or agencies. They will contributes to the development and implementation of strategic initiatives to enhance customer satisfaction, retention, and upsell opportunities. Collaboration with senior leadership will be essential to establishing departmental goals and objectives, and ensuring alignment with the company strategy.

Essential Duties

Leads account managers and client relationship managers in developing and executing proactive, creative, and ongoing contact initiatives intended to drive customer satisfaction, retention and growth.
Builds and maintains strong relationships with partners, agencies, brokers, groups and internal stakeholders to elevate overall customer experience and sales opportunities.
Supports account managers with identifying and pursuing new business opportunities and up-selling opportunities within existing accounts
Obtains market feedback on product, technology and service to provide continuous feedback for organizational improvement.
Manages complex customer escalations and makes critical decisions related to service quality and issue resolution to ensure excellence in service. Interacts with partner service and sales representatives, brokers and employers to issue resolution, develop relationships and answer questions.
Drives process improvements, analyzes performance metrics. Gathers, analyzes, and interprets quantitative and qualitative information; chooses the best course of action by establishing clear decision criteria, generating, and evaluating alternatives, and understanding probable consequences.

Required Knowledge, Skills and Abilities

Broad knowledge of the insurance industry, company insurance products, and best practices in account management.
Exceptional leadership, team management, and coaching skills.
Strategic thinking and the ability to develop and execute departmental strategies that align with company goals.
Strong analytical and problem-solving abilities, with a focus on data-driven decision-making.
Outstanding communication and interpersonal skills, with the ability to build and nurture relationships at all levels.
Proficiency in MS Word, Excel, and PowerPoint; Project management expertise.
Demonstrated ability to drive customer satisfaction, retention, and growth through effective account management strategies.
Ability to travel 25% of the time to support relationship building with key accounts

Required Education and Experience

Bachelor's Degree in business, marketing, communications or related field, or equivalent related experience
3-5 years of experience in sales and/or service & account management including experience leading programs, projects and/or relationships; or 2 or more years supervisory and/or team lead experience
Or equivalent military experience
Active Insurance Producer license in Health & Life (must be obtained within 60 days of employment and is a condition of employment)

Preferred Education and Experience