Offer summary

Qualifications:

B.S. in Computer Science, MIS, or equivalent experience, 2+ years of Salesforce administration experience, Certified Salesforce Administrator, Strong experience with Salesforce CPQ configuration..

Key responsabilities:

Administer and support Salesforce applications and related third-party integrations

Resolve support tickets and enhance the user experience for Salesforce end users

Perform day-to-day administration tasks including customization and reporting

Identify and implement enhancements for existing tools and processes.

Job description

The Business Systems team manages the enterprise techstack that supports the full lifecycle of our customer’s journey and is consistently looking to streamline business operations through process re-engineering, innovation and automation. As a Salesforce Administrator, you will be an integral part of the business systems team, supporting the next phase of growth at FloQast. In this role, you will be serving as one of our Salesforce administrators for the organization while also supporting other go-to-market business systems, such as Outreach, Gainsight, and Hubspot. We are looking for a Salesforce administrator who leverages best practices, loves to problem solve, and strong CPQ experience. We are looking for a candidate who is a strong teammate and is ready to roll-up their sleeves and proactively embrace the exciting challenges that will help build a scalable business systems infrastructure at FloQast.

*Visa sponsorship is NOT available at this time

What You'll Do

Administer, troubleshoot, and support all aspects of Salesforce applications (i.e. Sales Cloud, CPQ) and related 3rd party app integrations (i.e. Hubspot, Outreach, Gainsight)

Serve as a CPQ SME to support our Solution and CPQ architect

Resolve Salesforce support tickets, streamline the support experience, and strive to consistently deliver optimal customer service for end users

Perform day-to-day Salesforce administration support which includes customization, design, and implementation of core functionalities related to Lead, Account, Contacts, Opportunities, dashboards, and reporting

Manage user administration, security, permissions, workflows and processes in Salesforce and other related 3rd party apps

Participate in root cause analysis of Salesforce issues and triage of those issues to resolution

Maintain and expand subject matter expertise on Salesforce and 3rd party apps by staying up-to-date on new features, trends and related technologies

Identify enhancement opportunities for existing tools and processes, including new features offered in each Salesforce major release

What You'll Bring

B.S. Computer Science, MIS or equivalent educational background and experience

2+ years of Salesforce administration experienceCertified Salesforce Administrator

MUST be experienced with configuring Salesforce CPQ

Experience owning/managing sales tools including, but not limited to, SFDC, Gainsight, Hubspot, Outreach, ZoomInfo/DiscoverOrg, and CLM tools

Strong troubleshooting and problem-solving skills with natural ability to root cause incidents

Solid understanding of general SaaS operations and best practices

Demonstrated ability to show initiative to drive progress and improvements