A keen interest in cybersecurity and a desire to build a career in the industry., Excellent verbal and written communication skills., Organized, detail-oriented, and able to manage workload effectively., Confident using computers and comfortable learning new systems..
Key responsabilities:
Respond to and manage customer compliance-related queries through our ticketing system.
Provide support to assessors in delivering Cyber Essentials and Cyber Essentials Plus assessments.
Ensure tickets are triaged, updated, and resolved in line with SLAs.
Assist with drafting customer-facing documentation and FAQs.
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Outsourced Staff builds high performing dedicated teams of staff in the Philippines. All staff work in our office based locations, we allow you to scale your business and grow your revenue through having access to staff with a lower startup and ongoing costs. Outsourced Staff provide you with ongoing support and guidance to get the most out of your team.
With over 25 years of working with highly technical staff around the world, the company founder, Dominic Procter, discovered the talents of the Filipinos when he was running his own digital agency. He then invested in one of the leading BPO companies in the Philippines. After successfully growing and exiting that business he now again focuses on providing dedicated remote staff and offshore staffing services to clients around the world.
Outsourced Staff specialise in providing end-to-end business solutions catering to small, medium and large business enterprises looking to reduce costs and increase productivity.
We carefully and thoroughly study your vision, business model and processes, then provide you the right people aligned to your business objectives, requirements and budget.
Our client is a UK-based cybersecurity innovator dedicated to simplifying and strengthening digital protection for small and medium-sized enterprises (SMEs) and managed service providers (MSPs).
About the Role
We are seeking a proactive and detail-oriented Compliance Support Specialist to join our dynamic team. In this role, you will be instrumental in managing customer compliance-related inquiries, supporting the delivery of Cyber Essentials and Cyber Essentials Plus assessments, and contributing to the development of customer-facing documentation. https://www.ncsc.gov.uk/cyberessentials/overview
Schedule will be 8 AM - 4 PM UK shift ( 3 PM - 11 PM PHT)
Key Responsibilities:
Respond to and manage customer compliance-related queries through our ticketing system.
Provide support to our assessors in the delivery of Cyber Essentials and Cyber Essentials Plus assessments.
Ensure tickets are triaged, updated, and resolved in line with SLAs.
Assist with drafting customer-facing documentation and FAQs.
Help customers understand requirements and next steps in a friendly and professional manner.
Support internal compliance initiatives and process improvements.
About You:
A keen interest in cyber security and a desire to build a career in the industry.
Excellent verbal and written communication skills.
Organised, detail-oriented, and able to manage your workload effectively.
Confident using computers and comfortable learning new systems.
Able to work independently and collaboratively as part of a team.
Positive attitude, proactive approach, and willingness to learn.
Required profile
Experience
Industry :
Hrtech: Human Resources + Technology
Spoken language(s):
English
Check out the description to know which languages are mandatory.