Offer summary

Qualifications:

At least one year of customer-facing experience, preferably in a membership environment., Experience with Salesforce/CRM systems and Open Table., Excellent verbal and written communication skills in fluent English., Strong IT proficiency, including Microsoft Office, and attention to detail..

Key responsabilities:

Serve as the first point of contact for member queries via telephone and email.

Make restaurant reservations and book member events.

Handle member feedback and complaints while adhering to departmental SLA’s.

Support the Membership Admin team and other departments with information requests.

Job description

The Role…

This is an exciting time to be joining our customer service team which we call the Soho Support Team (SST), with new house openings across The Americas. As such, the Coordinator will report into the Soho Support Manager for Member Services, and will be responsible for delivering a first class service to our members throughout The Americas, whilst adhering to departmental SLA’s. This role has great growth potential for the right candidate and would suit someone passionate about delivering a great customer experience.

Main Duties...

To be an enthusiastic first point of contact for Soho House member queries via telephone and email. Responding to these queries in a timely manner and adhering to the department SLA’s.
Duties including but not limited to

Making restaurant reservations
Booking member events
Sharing information about membership with prospective applicants
Handling member feedback and complaints
Sharing information about the houses, including rules and policies
Liaising with the Houses via internal communication channels

Adhering to department Quality Standards in both written and verbal communication
Use our Salesforce and Open Table database to create, look up and update records for current and potential members.- booking
Supporting Membership Admin team with enquiries
Supporting other departments with information requests etc.
Plus any ad-hoc projects given by the Head of Support / Soho Support Manager

Requirements / Qualifications...

At least one year of customer facing experience, preferably in a membership environment.
Experience in working to personal and departmental targets, SLA and KPIs
An enthusiasm for providing first class customer service is a must.
Experience of working with Salesforce/ CRM System and Open Table.
Experience of communicating in a friendly but professional manner in fluent English.
Experience of working in a fast-paced team environment.
Excellent verbal & written communication skills in English.
Will have a passion for customer service and enjoy elevating the customers' experience through knowledge, empathy and attention to detail.
You will have a professional telephone manner and strong written correspondence skills.
IT proficiency including Microsoft Office packages and accuracy in data entry with excellent attention to detail.
Highly motivated, adaptable and able to demonstrate a willingness to learn & progress.

Why work with us...

Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career.

Health Care + 401K: Full time employees are eligible for full benefits; Medical, Dental & Vision as well as Retirement fund with a 2% match
Paid Time Off: Full- Time Employees have sick days + vacation days
Career Development: Soho House can progress your career domestically or internationally as well as managerially or technically
Soho Impact: Empowering the Soho House Community to make positive change, through mentoring, apprenticeship, local outreach and sustainability
Learning & Development: An extensive range of internally and externally run courses are available for all employees.

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