Offer summary

Qualifications:

Experience in EDI or e-invoicing and customer service principles., Strong knowledge of service desk and support processes with a troubleshooting mindset., Fluency in English and German, with good written and oral communication skills., Organized individual with a strong interest in using AI in the workplace..

Key responsabilities:

Ensure successful delivery against SLAs and maintain high communication standards.

Assist with resolutions and guidance around support, enhancing support standards.

Engage with new customers regarding status updates and subscriptions.

Help maintain documentation and support knowledge base, including closure of support tickets.

Job description

Company Description

ecosio is a fast-growing, innovative service company and a leading provider of B2B integration, specialising in electronic data interchange (EDI), Web EDI and e-invoicing. ecosio is part of Vertex, Inc., a leading global provider of indirect tax solutions listed on Nasdaq (VERX).

Our brand slogan is Connections That Work as we believe strong connections are central to successful business relationships - both external and internal. At ecosio, we hire individuals from all backgrounds and are committed to creating an inclusive work environment. We are technology lovers, set the highest standards for our solutions, and put innovative ideas first.

Job Description

You'll connect with the role if you enjoy...

Ensures successful delivery against SLA’s.
Deliver excellent customer service and maintain high communication standards.
Help assist with resolutions and guidance around support.
Enhance and maintain the excellent support standards.
Become an additional resource in supporting key customers.
Help enhance and drive the support knowledge base.
Assist with closure and housekeeping with support tickets.
Help maintain and enhance documentation.
Provide additional backup cover for support shifts.
Be the gatekeeper for hypercare/ go live hand over to support.
Engage with new customers regarding the status page and subscriptions

Non-responsibilites:

Project Management
Mapping creation or amendments
Tech Ops

Qualifications

To connect with ecosio it is important to have…

People Management: Collaboratively works together with all involved parties
Methodological expertise: EDI or E-INVOICE experience along with key customer service principles
Subject-matter expertise: Strong service desk and support process knowledge with troubleshooting mindset
Other skills: Fluent in English and German, good communication skills both written and oral. French or other languages a bonus.
Other skills: organised individual with strong interest in using AI in the workplace

Additional Information

By connecting with us you will experience...

Our remote-first culture lets you work remotely from one of our designated countries
Flexible working hours to suit your schedule and priorities
Annual personal development budget to invest in conferences, courses, or career coaching
Home office allowance to create a workspace that fits your needs
Regular events and trips to connect, celebrate, and have fun with the team
Workations of up to 90 days per year within the EU, combining travel and productivity
Wellbeing support, including mental health resources and employee assistance programs
Additional country-specific benefits based on your location

Sounds like a connection that works? Then apply now and we will get in touch soon!

As part of our hiring process at ecosio, we conduct standard background checks. You can find more information about them by clicking HERE.

Our mission is to build Connections That Work by fostering a diverse and inclusive team. We are committed to making everyone feel valued and empowered to contribute their unique skills, experiences and perspectives. And now we want to connect with you.

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