Marketing Operations Manager - Remote

ABOUT SOUND

Headquartered in Tacoma, WA, Sound Physicians is a physician-founded and led, national, multi-specialty medical group made up of more than 1,000 business colleagues and 4,000 physicians, APPs, CRNAs, and nurses practicing in 400-plus hospitals across 45 states. Founded in 2001, and with specialties in emergency and hospital medicine, critical care, anesthesia, and telemedicine, Sound has a reputation for innovating and leading through an ever-changing healthcare landscape — with patients at the center of the universe. 

Sound Physicians offers a competitive benefits package inclusive of the items below, and more: 

• Medical insurance, Dental insurance, and Vision insurance 
• Health care and dependent care flexible spending account 
• 401(k) retirement savings plan with a company match 
• Paid time off (PTO) begins accruing immediately upon start date at a rate of 15 days per year, in accordance with Sound's PTO policy
• Ten company-paid holidays per year   

ABOUT THE ROLE

The Marketing Operations Manager will play a key role in streamlining our marketing efforts, improving processes, and ensuring successful execution of campaigns. This role is ideal for someone who is highly organized, a strong communicator, and analytical with a passion for optimizing marketing performance.

The Marketing Operations Manager will be responsible for overseeing the end-to-end process of our marketing operations initiatives including managing tools, systems, data, reporting, and cross-functional coordination to ensure marketing campaigns run smoothly and efficiently. This role will work closely with marketing, sales, and other key stakeholders to optimize our marketing program, drive data-driven decisions, and improve overall marketing performance.

THE DETAILS

This is a full-time, remote position. Position may require travel 1-2 times per year.

ESSENTIAL DUTIES AND RESPONSIBILTIES

Marketing Technology & Systems Management:

• Manage and optimize marketing technology stack (email marketing platforms, marketing automation, etc.).
• Ensure integration and alignment of tools with marketing, sales, and other key stakeholders to support marketing goals.
• Help maintain marketing automation best practices, including data hygiene, segmentation logic, and integration with other systems.
• Manage prospect database for marketing to include organizing, segmenting, and maintaining accurate, up-to-date contact information, ensuring data quality, and optimizing it for targeted outreach and lead nurturing.
• Troubleshoot technical issues related to marketing campaigns and automation tools and collaborate with internal teams or vendors to implement solutions.

Campaign Execution and Process Improvement:

• Collaborate with the marketing team in the planning, execution, and optimization of multi-channel marketing strategies and initiatives.
• Build and launch email and nurture campaigns through marketing automation to increase prospect engagement and conversion.
• Manage the end-to-end process of email campaigns, including drafting, segmenting, scheduling and sending emails to increase prospect engagement and conversion.
• Implement and execute A/B tests and other experiments to refine and improve lifecycle marketing campaigns
• Streamline and standardize marketing processes to increase efficiency and reduce manual work.
• Ensure all emails and landing pages are aligned with email best practices, brand guidelines and up to date.

Data and Analytics:

• Establish and track key performance metrics (KPIs) across multiple channels and data sources to evaluate campaign effectiveness and provide recommendations for optimization and continuous improvement.
• Provide regular reporting and insights on campaign performance, customer engagement, and marketing ROI, including creating dashboards.
• Develop and maintain segmentation and targeting strategies to deliver personalized content to the right audiences at the right time.

Project Management:

• Oversee and coordinate the execution of marketing projects from inception to completion.
• Develop and manage timelines, resources, and deliverables for marketing initiatives.
• Work with key stakeholders to ensure timely and successful project delivery.

Collaboration and Stakeholder Management:

• Act as a liaison between marketing, sales, and other departments to ensure alignment on goals and strategies.
• Support the sales team with lead management, nurturing, and reporting.
• Provide training and support to team members on marketing systems and processes.

Budget and Vendor Management:

• Assist with budget planning and ensure marketing stays within budget.
• Manage relationships with external vendors and contractors for marketing tools and services.

VALUES

• Work Ethic - Dedication to getting the job done well and on time, regardless of circumstances, a can-do attitude
• Team Player - Proactively seeks to work with others to accomplish a common goal. Willingness to share challenges and successes with others.
• Adaptability - Demonstrates flexibility and a willingness to change as circumstances evolve and be coachable
• Resourceful - Proactive willingness to utilize available information and tools to figure things out.
• Commitment - Demonstrates a dedication to the job, project, organization, customer/clients, and co-workers
• Self-Motivated - Proactively jumps in to start a task or project with limited direction; asks to take on more responsibility and what is next
• Collaborative - Demonstrates the ability to work well with others to accomplish a goal and get the work done; takes opinions of others into consideration; includes others in the decision-making process

KNOWLEDGE, SKILLS, AND ABILITIES 

• An intense desire to design, improve, and optimize processes and systems
• Comprehensive experience with CRM, marketing automation, and sales platforms required. Marketing Cloud Account Engagement and Salesforce experience preferred, or experience with other platforms such as Marketo, HubSpot, etc.
• Familiarity with digital marketing best practices and the implementation of multi-channel campaigns
• Ability to problem solve, manage competing priorities, and meet deadlines in a fast-paced environment
• Excellent communication (verbal and written) and interpersonal skills, and an ability to effectively communicate with both business and technical teams
• Ability to establish and maintain strong relationships with internal and external stakeholders
• Self-starter, committed, tenacious, and driven to excellence in all aspects of role
• Experience collaborating on and leading projects with multiple stakeholders
• Capable of understanding, interpreting, and presenting the results of data to different internal and external stakeholders
• Mastery of Microsoft Office products (Excel, PowerPoint, etc.)
• Basic HTML/CSS experience

EDUCATION AND EXPERIENCE

• Bachelor’s degree or equivalent experience required
•  5-10 years of related experience, preferably in healthcare

SALARY RANGE

• $100,000- $120,000 annually. Exact pay will be determined based on candidate experience and geographic location.

Sound Physicians is an Equal Employment Opportunity (EEO) employer and is committed to diversity, equity, and inclusion at the bedside and in our workforce. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by federal, state, or local laws. 

This job description reflects the present requirements of the position.  As duties and responsibilities change and develop, the job description will be reviewed and subject to amendment.