Offer summary

Qualifications:

1+ years of customer service experience in a technical environment or relevant experience., Proven problem-solving abilities., Exceptional verbal and written communication skills., Experience in technical documentation..

Key responsabilities:

Handle support calls or tickets.

Install and update product line applications and integrated 3rd party applications.

Investigate technical problems using sound professional judgment.

Document all customer communication through tickets.

Job description

What your impact will be:
- Handle support calls or tickets.
- Installing and updating product line applications, integrated 3rd party applications, and operating system and/or database applications.
- Exercise sound professional judgment in investigating technical problems.
- Collects detailed information to categorize requests to establish a method of resolution.
- Documentation of all customer communication through tickets.

What we are looking for:
- 1+ year(s) of customer service experience in a technical environment or relevant experience
- Proven problem-solving abilities
- Proven verbal skills and exceptional written skills
- Experience in technical documentation
- Ability to multi-task effectively
- Work well autonomously

Required profile