Offer summary

Qualifications:

High School Diploma or equivalent education and experience., Excellent written and oral communication skills., Strong organizational and time-management abilities., Experience in customer service support, preferably in a remote setting..

Key responsabilities:

Handle escalated patient calls and de-escalate situations effectively.

Work directly in multiple client systems as required.

Communicate information effectively to team members.

Mentor new employees to ensure their success within the first 60 days.

Job description

Job Summary:

The Customer Service roles are responsible for providing TruBridge Contact Center Support to clients Early Out Service patients.

Essential Functions for Customer Service Provider In addition to working as prescribed and meeting the essential functions of a Customer Service Representative, specific responsibilities of this role include:

Be proficient in the de-escalation on calls and handle patient escalated calls
Be proficient in working directly in multiple client systems where applicable
Be proficiency in all communication channels including Web Chat
Has the ability to effectively communicate information to various team members?
Ability to be mentor for new employees to help them be successful within first 60 days of new hire
Develop proficiency in various AR Management procedures at the direction of Management (including but not limited to bad debt processes, bill hold reviews, account corrections, etc.)

Minimum Requirements:

Education/Experience/Certification Requirements

Excellent communication (written and oral) and interpersonal skills.
Strong organizational, multi-tasking, and time-management skills.
Must be detail oriented and able to follow through on issues to resolution.
Must be able to act both independently and as a team member.
High School Diploma or equivalent combination of education and relevant experience needed.

Preferred Qualifications: