Offer summary

Qualifications:

Previous experience in a healthcare or administrative support role preferred., Strong organizational skills and keen attention to detail., Clear, professional communication skills., Tech-savvy and quick to learn new systems..

Key responsabilities:

Manage and maintain appointment calendars and schedule patient appointments.

Respond to patient inquiries via phone and email and support new patient intakes.

Maintain accurate patient records in the EMR system and assist with data entry.

Process insurance claims and track unpaid claims while answering patient billing questions.

Job description

This is a remote position.

Virtual Rockstar is looking for a full-time Medical Virtual Assistant to support the lead administrative coordinator and help streamline front desk operations. This role is essential to ensuring a smooth experience for both patients and staff. You’ll assist with day-to-day administrative tasks, phone and email communication, patient scheduling, billing support, and more. You’ll also lend a hand with marketing-related projects and special assignments as needed.

About our client:

Our client is a thriving pediatric therapy practice located in California with a mission to empower children and families to reach their full potential. Their culture is built on respect, honesty, and a genuine love for their community. The team is known for going above and beyond—not just for patients, but for each other. They embrace challenges, value open and constructive communication, and believe that fun and impact can go hand in hand. If you’re looking for a role where you can truly make a difference and feel supported by your team, this is it.

Responsibilities

Scheduling & Coordination

Manage and maintain appointment calendars
Schedule and reschedule patient appointments as needed
Coordinate and block therapist schedules efficiently
Maintain a waitlist and ensure timely follow-ups
Send appointment reminders and assist with telehealth coordination

Patient Communication & Support

Respond to patient inquiries via phone and email
Support new patient intakes and intake form completion
Follow up with patients after sessions and send treatment plans or home programs
Manage referrals and coordinate with other healthcare providers
Send clear, personalized communications and reminders

Administrative Support

Maintain accurate and up-to-date patient records in the EMR system
Prepare documents and handle general email correspondence
Assist with data entry and generating basic reports
Support marketing and administrative projects as assigned

Billing & Insurance Assistance

Process and submit insurance claims
Post patient payments and reconcile Electronic Remittance Advices (ERAs)
Track unpaid claims and follow up with payers
Review and appeal denied claims when necessary
Answer patient billing questions and ensure insurance information is current
Generate billing reports and maintain compliance with relevant regulations

Preferred Experience (Not Required):

Google Suite
Practice Pro EMR
Zoom Phones

Requirements

Previous experience in a healthcare or administrative support role preferred
Strong organizational skills and keen attention to detail
Clear, professional communication skills
Comfortable working independently and prioritizing tasks
Tech-savvy and quick to learn new systems

Benefits

Competitive salary commensurate with experience.
Opportunities for professional development and growth.
Work in a dynamic and supportive team environment.
Make a meaningful impact by helping to build and strengthen families in the Philippines.