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Spanish Bilingual Virtual Receptionist - (ZR_22406_JOB)

Remote: 
Full Remote
Contract: 
Full time
Work from: 
Australia

Offer summary

Qualifications:

Fluency in both English and Spanish is required., Excellent phone and written communication skills are essential., Experience with CRM systems is necessary., Prior customer service experience is preferred..

Key responsabilities:

  • Answer and manage incoming calls, emails, and chat inquiries professionally.
  • Schedule appointments and manage calendars for clients and team members.
  • Provide accurate information about products and services to customers.
  • Address client concerns and resolve issues or escalate them as needed.

BruntWork logo
BruntWork Human Resources, Staffing & Recruiting SME https://www.bruntworkcareers.co/
501 - 1000 Employees
See all jobs

Job description

This is a remote position.

Schedule: M-F  8:00-5:00 

 Customer Interaction: Answer and manage incoming calls, emails, and chat inquiries
in a courteous and professional manner.
 Scheduling and Calendar Management: Schedule appointments, manage calendars,
and coordinate meetings for clients and team members.
 Information Management: Provide accurate information about products, services, and
company policies to customers and clients.
 Message Taking: Record and relay messages accurately and promptly to the
appropriate team members.
 Problem Solving: Address client and customer concerns, resolving issues or escalating
them as necessary.
 Administrative Support: Perform basic administrative tasks such as data entry, file
organization, and documentation.
 CRM Updates: Maintain and update customer information in the Customer Relationship
Management (CRM) system.
 Multitasking: Manage multiple communication channels and prioritize tasks effectively.

Requirements

• Excellent phone and written communication skills
• Experience with CRM systems
• Customer service experience
• Must be fluent in both English and Spanish


Required profile

Experience

Industry :
Human Resources, Staffing & Recruiting
Spoken language(s):
EnglishSpanish
Check out the description to know which languages are mandatory.

Hard Skills

Microsoft Dynamics CRMTransitional Bilingual EducationCustomer Interaction ManagementInformation ManagementHelp Desk Support

Other Skills

  • Customer Service
  • Communication
  • Scheduling
  • Multitasking
  • Taking Messages
  • Problem Solving
Are you interested?

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