Cloud Operations Support Engineer

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We are looking for a skilled Cloud-Ops Support Engineer to join our dynamic team. If you have a passion for technology in the capital project space and a talent for solving complex issues, wed love to hear from you. In this role, you will provide technical support for our SaaS products to a global user base. The ideal candidate possesses strong communication skills and takes a proactive approach to problem-solving.

Responsibilities

• Monitor and maintain cloud infrastructure to ensure optimal performance and availability.
• Troubleshoot and resolve issues related to cloud services, including networking, storage, and compute resources.
• Collaborate with development and operations teams to implement and manage cloud-based solutions.
• Automate routine tasks using scripting languages such as Python, Bash, or PowerShell.
• Perform regular system updates, patches, and security configurations.
• Provide technical support and guidance to internal teams and customers.
• Document processes, procedures, and troubleshooting steps for knowledge sharing.
• Participate in on-call rotation to provide 24/7 support for critical issues.
• Respond to IT support requests and provide quality resolution within established Service Level Agreement (SLA)
• Stay updated with the latest industry trends and technologies.

Requirements

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• 2+ years of experience in cloud operations or a similar role.
• Proficiency with cloud platforms such as AWS, Azure, or Google Cloud.
• Strong understanding of networking concepts, including VPN, DNS, and load balancing.
• Experience with infrastructure-as-code tools like Terraform or CloudFormation.
• Familiarity with containerisation technologies such as Docker and Kubernetes.
• Excellent problem-solving skills and attention to detail.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Certifications such as AWS Certified SysOps Administrator, Azure Administrator Associate, or Google Cloud Professional Cloud DevOps Engineer.
• Experience with monitoring and logging tools like Prometheus, Grafana, or ELK stack.
• Knowledge of CI/CD pipelines and tools like Jenkins, GitLab CI, or CircleCI.
• Experience with construction software in the project controls or scheduling space

At Techifide we offer:

Competitive Compensation: We offer highly competitive compensation in US Dollars. Our payment system is both fast and reliable, ensuring you receive your payment promptly during the first days of each month.

Remote Flexibility: Enjoy the freedom of 100% remote work. You have the flexibility to work from anywhere while aligning your schedule with 6 to 8 working hours overlapping with US time zones.

Cutting-Edge Technology: Dive into the world of cutting-edge technology. At Techifide, you'll have the opportunity to craft innovative solutions to complex problems using the latest tech stack.

People-Centric Approach: Our people come first. We genuinely care about our team members and actively support them in achieving a healthy work-life balance. Your well-being is a priority for us, and we're here to assist when you need it.

Engaging Workshops and Activities: Join our vibrant community, where you can participate in both in-person and virtual workshops, engaging bonding events, and exciting prize opportunities. We believe in making work enjoyable and rewarding.

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