Sr. Specialist Technical Project Manager

About the Role:

Grade Level (for internal use):

The Role: Sr. Specialist Technical Project Manager

Grade (relevant for internal applicants only): 9

The Location: Islamabad, PAK Virtual

The Team: Join our dynamic "Commercial Solutions" team, where we prioritize delivering exceptional customer experiences through innovative growth strategies and world-class tools. We stand out by continuously enhancing our sales and marketing tools to support key business initiatives, fostering a collaborative and forward-thinking environment. Our commitment to excellence and innovation drives us to achieve outstanding results and make a meaningful impact.

The Impact: As a Sr. Project Specialist, Go-To-Market lead, you will play a crucial role in driving awareness and adoption of technology across the organization. By developing and delivering comprehensive training programs and communication strategies, you will ensure that our stakeholders are well-informed and equipped to utilize the latest tools and functionalities. Your efforts will directly contribute to enhancing operational efficiency, improving user experience, and ultimately driving client satisfaction.  The Go-To-Market Specialist will tell the story not only how new features and functionality impact end-users, but also clearly articulate the “why” and the value of any feature or enhancement

Your ability to collaborate with cross-functional teams will be vital in understanding user needs and translating technical updates into clear, actionable insights. This will empower our business units to leverage technology more effectively, leading to increased productivity and a competitive edge in the market. Your strong communication skills and attention to detail will ensure that all stakeholders are aligned and engaged, facilitating a seamless integration of new and upgraded technologies into daily operations.

In this role, your contributions will not only enhance the effectiveness of our commercial teams but also support our overarching business goals, driving revenue growth and strengthening our position in the financial landscape.

Key Responsibilities:

• Collaborate with product and project colleagues to gather, analyze, and document updates to the Salesforce system and other commercial technologies, ensuring a thorough understanding of new features and their benefits.
• Develop, curate, and maintain comprehensive training guides, user manuals, and quick reference materials that effectively communicate system enhancements and best practices for usage.
• [Not sure this should be in scope] Design and facilitate engaging training sessions, workshops, and webinars for team members, ensuring they are well-prepared to utilize new functionalities and tools effectively.
• Create and distribute targeted communication materials, such as newsletters, emails, and intranet updates, to inform stakeholders about upcoming updates, training opportunities, and key benefits of technology enhancements.
• Act as a liaison between technical teams and business stakeholders, translating complex technical information into user-friendly content that promotes understanding and encourages adoption.
• Monitor industry trends and best practices related to commercial technology and Salesforce, ensuring our training and communication strategies remain current and effective.
• Collaborate with commercial teams to align technology enhancements with go-to-market strategies, ensuring that the benefits of new tools are effectively communicated to stakeholders.
• Maintain an organized repository of training materials, documentation, and feedback to facilitate continuous improvement and easy access for all team members.

What We are Looking For:

• A strong educational background with a Bachelor’s degree in Business, Marketing, Technology, or a related field.
• Experience in a technology or training support role, preferably within a commercial business environment.
• Familiarity with Salesforce or similar CRM systems is highly desirable.
• Excellent communication and interpersonal skills, with the ability to engage and influence stakeholders at all levels of the organization.
• Demonstrated ability to create and deliver effective training programs and communication strategies that resonate with diverse audiences.
• Strong organizational skills and attention to detail, with a proven ability to manage multiple tasks and projects simultaneously in a fast-paced environment.
• Proficiency in translating technical concepts into clear, actionable plans for non-technical stakeholders, ensuring understanding and engagement.
• A proactive approach to identifying opportunities for process improvements and fostering a culture of continuous improvement.
• Strong analytical and problem-solving skills, with a focus on gathering user feedback and addressing challenges effectively.
• Ability to collaborate with cross-functional teams and drive collaboration among diverse groups to achieve common goals.
• Familiarity with project management methodologies (e.g., Agile, Scrum) is a plus, demonstrating a commitment to best practices in project execution.
• Relevant certifications in training or technology (e.g., Salesforce Administrator, Training Development) are a plus, showcasing dedication to professional development in the field.

About S&P Global Market Intelligence

At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.

For more information, visit www.spglobal.com/marketintelligence.

What’s In It For You?

Our Purpose:

Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology–the right combination can unlock possibility and change the world.

Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress.

Our People:

We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.

From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We’re constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.

Our Values:
 

Integrity, Discovery, Partnership

At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.

Benefits:

We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global.

Our benefits include: 

• Health & Wellness: Health care coverage designed for the mind and body.

• Flexible Downtime: Generous time off helps keep you energized for your time on.

• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.

• Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.

• Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.

• Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.

For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries

Global Hiring and Opportunity at S&P Global:

At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.