Operations Support Specialist

We are FAIRTIQ!

At FAIRTIQ, we’re revolutionising how people move around with just one swipe! Our mobile app makes public transport ticketing effortless, using cutting-edge geo-positioning technology to make sure you never have to worry about buying the right ticket again.

Launched in 2016 with the mission to make sustainable mobility accessible for everyone, everywhere, we’ve grown fast — and we’re just getting started! With over 140 talented team members across seven countries, our app is already making a difference in Switzerland, Liechtenstein, Denmark, and parts of Germany, Austria, France, the Netherlands, and the Czech Republic. And we’re on a mission to expand even more across Europe!

Hop on board and be part of the future of travel — simple, green, and tech-driven, along with an amazing team!

Who we are looking for

We are currently seeking an Operations Support Specialist 60-100% in Switzerland to join our Helpdesk team and contribute to maintaining the high standards we set for our partners and employees. This position is flexible (at office hours) and, thus, compatible with part-time studies.

Role & Duties

• System Error Analysis & Reporting: Identify and report system errors to ensure smooth operation of all FAIRTIQ systems (e.g. reproducing a bug or checking user settings in the database). Provide third-level support to customer care agents for complex issues.
• Operational Handover, Management & Maintenance: Take over operational tasks from project leads after project completion, including managing data updates, implementing tariff changes, maintaining documentation, and ensuring that all active regions and SDK integrations are updated and functioning properly.
• Partner & Internal Support: Offer operational support to both partners and FAIRTIQ employees, addressing any inquiries or issues that may arise. This includes access management for company services and tools.
• Topic Ownership & Leadership: Take ownership of specific operational topics, based on team needs and personal interests (e.g., Tariff Updates, Payment Operations, Customer Care Systems, Systems Access Admin, Mobile Device Management ).

Skills and personality

• Proficient in German and English. Additional languages such as Danish, French, Italian, or Czech are a plus.
• Experience with public transport systems or similar technology-based platforms is an advantage.
• Tech-savvy with strong analytical skills, able to understand and report on technical issues. Experience or interest in scripting or automation (e.g., Python) is a plus.
• A go-getter with the guts to investigate thoroughly and get to the bottom of complex issues, without losing sight of the big picture.
• A team-player with excellent self-organization skills, capable of working independently and managing multiple tasks.
• Willingness to adapt to the dynamic environment of a fast-growing tech company.

We offer

• An opportunity to work for one of the fastest-growing Swiss startups.
• A dynamic, international work environment with the flexibility to work remotely.
• Flexible working hours.
• Competitive compensation and opportunities for growth within the company.
• A chance to contribute to the future of public transportation and work on cutting-edge technology.

At FAIRTIQ, we don’t just accept difference, we celebrate it, we support it, and we thrive from it for the benefit of our employees, our products and our community. FAIRTIQ is a proud equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or gender identity.

Data Protection - Your personal data will be held by Fairtiq for a maximum of 12 months. Under the GDPR, you have the right to request access to your personal data, to request that your personal data be rectified or erased, and to request that processing of your personal data be restricted. Please contact dataprotection@fairtiq.com if you wish for your data to be removed.