Offer summary

Qualifications:

High School Diploma or GED equivalent required., 6+ months of experience in a progressive work environment, preferably in collections., Basic PC skills and keyboarding proficiency are necessary., Ability to obtain required collecting license. .

Key responsibilities:

Communicate with account holders about their defaulted student loans.

Negotiate payment arrangements and profile borrowers for financial information.

Perform skip tracing and use related tools to locate individuals.

Ensure compliance with federal and state regulations while maintaining client standards.

Job description

Navient Solutions LLC

Full Time I Paid Training I Monthly Bonus Opportunity I Comprehensive Benefits

Kick start your career in financial services with a company that values your growth & success!

In this role you'll connect with consumers and help them find solutions to get back on track with their student loans. Using your excellent communication and problem- solving skills, you'll negotiate payment arrangements, provide guidance, and perform skip tracing to locate individuals, all while ensuring compliance with company, client, state and federal regulations.

What We Offer:

100% remote work- enjoy the flexibility of working from home.
Paid training- We invest in your success from day one.
Monthly bonus opportunity- Your hard work pays off!
Comprehensive benefits package- Health, dental, vision, and more.
Hourly Rate- $16.00

TRAINING SCHEDULE: Monday-Friday 8am-5pm

AFTER TRAINING SCHEDULE: Monday - Friday; 3 days 8:00 a.m. to 5:00 p.m. and 2 days 12:00 p.m. to 9:00 p.m.

Responsibilities Include:

Communicate with account holders regarding the repayment of their defaulted student loan.

Profile borrowers and obtain financial information.
Update demographic and financial information on each call. Review account information.
Negotiate payment arrangements.
Refer accounts for legal if applicable.

Perform Skip Tracing.

Use skip-tracing tools.
Effectively communicate with third parties.

Ensure all accounts are worked within client standards and Federal Regulations.

Maintain continuing education, training in industry career development.

Maintain current knowledge of and comply with all federal and state rules and regulations governing collections including FDCPA, Privacy Act, FCRA, etc.
Attend training sessions.
Integrate information obtained through training sessions and policy changes immediately into daily routine.

MINIMUM REQUIREMENTS:

High School Diploma/ GED/ equivalent.
6+ months of progressive work experience (3rd party collection environment preferred).
PC experience in a windows environment.
Basic keyboarding skills.
Must be able to obtain required License for collecting.

HOME OFFICE TECHNOLOGY REQUIREMENTS:

Navient will provide equipment. Qualified candidates must secure the following to successfully execute job responsibilities:

Reliable high-speed internet– 100mbps download/ 10 upload speed minimum.
Designated Landline. Landline must be installed and ready by start date.
Private workspace or home office free from distractions.

PREFERRED QUALIFICATIONS

Previous sales or customer service experience.
ACA certification
Knowledge of the Fair Debt Collection Practices Act (FDCPA)

IMPORTANT NOTICES:

All offers of employment are contingent on standard background checks. Navient and certain of its affiliated companies are federal, state and/or local government contractors. Should this position support a Federal Government contract, now or in the future, the successful candidate will be subject to a background check conducted by the U.S. Government to determine eligibility and suitability for federal contract employment for public trust or sensitive positions. Positions that support state and/or local contracts also may require additional background checks to determine eligibility and suitability.

EOE Race/Ethnicity/Sex/Disability/Protected Vet/Sexual Orientation/Gender Identity. Navient Corporation and its subsidiaries are not sponsored by or agencies of the United States of America.

Navient is a drug free workplace

Required profile