Offer summary

Qualifications:

Fluency in English for professional communication., Experience in KYC/AML processes or customer onboarding., Familiarity with document verification and fraud investigation., Strong learning mindset and ability to work in a fast-paced environment..

Key responsabilities:

Perform KYC checks for new customer accounts and verify documentation.

Review and approve or reject account applications based on compliance criteria.

Investigate suspicious applications and escalate potential fraud cases.

Provide technical support to clients and collaborate with cross-functional teams.

Job description

🌍 Global SaaS Company | $28M Series B Investment
💡 Personalized 1:1 Coaching | Vibrant International Team
📍 Work 100% Remote

💻 Work Shift:
Working time is divided unequally into short and long weeks:

Long Weeks: Mon, Tue, Fri, Sat, Sun
Short Weeks: Wed & Thu (5 days off)
Shift Hours: 2:30am–03:00pm Manila time (12h shift)

You’ll always have 5 days off in a row every other week!

About CloudTalk

Powered by a January 2024 $28 million Series B investment from top investors like KPN Ventures, Lead Ventures, Point 9, and HenQ, CloudTalk's AI-powered business communication platform helps 4,000+ sales and support teams make customer experience the greatest competitive advantage for driving more revenue.

CloudTalk works seamlessly for businesses of all sizes, from scale-ups like Deel and TIER to big players like Nokia, Glovo, and Rakuten. Modern businesses all around the world can lead meaningful conversations while managing calls and messages from one place.

CloudTalk is on a mission to create a unified ecosystem for sales and customer service teams' communication where every professional can engage in more productive and meaningful conversations.

What's in it for you:

🤖 Product: Help shape the future of AI business communication.

🚀 Growth: Access 1:1 coaching, a personal L&D budget, and development opportunities.

🌍 International Exposure: Work with clients and companies across Europe, Asia, and the Americas.

🤝 Community: Join a vibrant team of CloudTalkers—see what we’re like on Instagram!

The Challenge Ahead

As a KYC & Accounts Verification Specialist, you’ll play a key role in customer onboarding, risk mitigation, and compliance at CloudTalk. You'll ensure the legitimacy of new accounts, verify documentation, and help safeguard the integrity of our platform.

You thrive in fast-paced environments, enjoy working with diverse people, and take ownership of your tasks. If you’re organized, collaborative, and compliance-minded—you’ll fit right in!

What you will work on:

Perform KYC (Know Your Customer) checks for new customer accounts: verify identity documents, company information, and potential risk indicators.
Review and approve/reject account applications based on predefined onboarding and compliance criteria.
Investigate suspicious applications, flag potential fraud, and escalate cases when necessary.
Provide clear and professional technical support to existing or new clients.
Help build and maintain internal knowledge bases, onboarding checklists, and troubleshooting documentation.
Collaborate with cross-functional teams to enhance the verification process and compliance workflows.

What makes you a great fit

You are fluent in English and can communicate professionally with clients and colleagues.
You are available for the rotational shift described above.
(Ideally) You have hands-on experience in one or more of the following:

KYC/AML processes
Customer onboarding or compliance
Document or identity verification
Fraud investigation or risk flagging
SaaS, fintech, or regulated industries

You're a self-starter who can take ownership of workflows and decisions.
You are collaborative and happy to support teammates when needed.
You have a strong learning mindset and are eager to grow your knowledge of compliance and technology.

What to expect from our hiring process:

1️⃣ Initial Chat: Interview with our Talent Acquisition team
2️⃣ Role Deep Dive: Meet your future colleagues
3️⃣ Culture Bar Raiser Call – Explore your potential to raise the bar in adaptability, ownership, and continuous improvement
🎯 Offer!

Why you will love to be a CloudTalker:

Growth:
💡 1-1 Coaching sessions with our resident communications advisor
📚 Leaders Academy & Learning and Development Budget

Flexibility:

🏖 Unlimited Paid Time Off
🎗️ Volunteering Days
🌍 100% remote work
🤩 Home office budget
💻 MacBook for work

Well-being:
🏖Recharge Fridays once per quarter
🏋🏼‍♀️Multisport Card

Connectedness:
💲 Referral bonuses
👥 Virtual & physical team buildings
👕 Company merchandise

By submitting your application, you acknowledge that Cloudtalk will process your personal data based on Cloudtalk’s legitimate interest in finding the most suitable candidate and a pre-contractual relationship with you. For more information on how Cloudtalk processes your personal data, please refer to our Privacy Notice.

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