Offer summary

Qualifications:

High school diploma or equivalent required; associate or bachelor's degree in a technical field preferred., Proven experience in technical support or a similar role, preferably in a SaaS organization., Strong technical skills and knowledge of software troubleshooting, particularly with Studio Designer software., Excellent communication and interpersonal skills, with the ability to work independently and as part of a team..

Key responsabilities:

Provide prompt and effective technical support to customers via email, phone, and chat.

Troubleshoot and resolve technical issues related to products and services, documenting interactions and solutions.

Collaborate with cross-functional teams to identify and escalate complex issues as needed.

Follow up with customers to ensure their issues have been resolved to their satisfaction.

Job description

Who We Are

Studio Designer powers the business side of interior design firms. With intuitive, purpose-built tools, designers can capture and organize hundreds of project details, track time, manage orders and instantly access essential financial information in one centralized system. Over 20,000 designers rely on Studio Designer to do more of what they do best!

Join our team of designers, technologists, and customer success professionals as we create forward-thinking business software exclusively for interior designers. We uphold our values by fostering a collaborative and creative environment that embraces uniqueness and prioritizes the well-being of our team and customers alike!

The Role

As a Technical Support Agent, you will be responsible for providing technical assistance to our customers in a fast-paced and dynamic environment. You will be responsible for identifying, troubleshooting, and resolving technical issues related to our products and services.

To be successful in this role, you should have excellent communication and interpersonal skills, as you will be interacting with customers via phone, email, and chat. You should also have strong technical skills and knowledge of software troubleshooting, allowing you to diagnose and solve technical issues quickly and effectively.

You will work closely with cross-functional teams to ensure customer issues are resolved quickly and efficiently. Your ability to document customer interactions and technical solutions will be essential to maintain accurate records of customer interactions.

The ideal candidate should be able to work independently, prioritize tasks, and manage multiple tasks in a fast-paced environment. Additionally, you should be familiar with customer support systems to provide accurate and efficient technical support to our customers.

In this role, you will have the opportunity to work with a dynamic team and contribute to the success of our company. Your ability to provide exceptional technical support and customer service will be critical to ensuring a positive customer experience.

What You’ll Do

Provide prompt and effective technical support to customers via email
Troubleshoot and resolve technical issues related to our products and services.
Identify and escalate complex issues to the appropriate team or department.
Document customer interactions and technical solutions in our customer support system.
Collaborate with cross-functional teams to identify and resolve technical issues.
Keep up-to-date. with product knowledge and changes to ensure accurate support and troubleshooting.
Follow up with customers to ensure their issues have been resolved to their satisfaction.

What You’ll Need

High school diploma or equivalent
Proven experience in technical support or a similar role. Experience working in a SaaS organization is highly preferred.
Strong technical skills and knowledge of Studio Designer software and hardware troubleshooting
Excellent communication and interpersonal skills
Ability to work independently and as part of a team
Strong problem-solving and critical thinking skills
Ability to prioritize and manage multiple tasks in a fast-paced environment
Experience with the Microsoft 365 suite

What You’ll Ideally Have

Associate or bachelor's degree in a technical field
Familiarity with customer support systems such as Salesforce, Zendesk, HubSpot, or Freshdesk
Experience with remote communication tools such as Slack, Zoom, and SharePoint

Base pay range

$25—$25 USD

Our Offerings

Remote first!
- States not included in remote options are: Hawaii, Mississippi, Rhode Island, South Dakota, and West Virginia.
Medical, Dental, and Vision insurance
Involuntary and Voluntary Life and AD&D insurance
Voluntary Long-term Disability
HSA with employer match
Voluntary Pet Insurance
Flexible paid time off, company-paid holidays, and parental leave
401(k) plan with employer match

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Studio Designer is an equal opportunity employer. 

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