Software Delivery Manager

Pay Range:

​(Minimum to mid pay range specific to NY,CA,CO,WA,MD,CT,IL,NV,,KY,MI,NJ,ME,MO,MA,MT)

About Brink's:

Job Description

General Summary

Software Delivery Managers (SDM) at Brinks Global ATM build solutions that support our operations and customers' business. SDMs are responsible for the software they develop, from design to ensuring that it reaches production and then monitoring it. This role oversees the development of new and existing applications that support business objectives. This role requires working closely with software engineering staff and internal resources from sales, operations, accounting, external IT teams, and other support functions to develop solutions that will work for the continued growth of the business. Application development consists of building component-based applications delivered over the internet, application design, software modeling, component and object-oriented design. The day-to-day duties include but are not limited to managing a team of software engineers, defining the digital strategy that meets the organization's goals, ensuring that projects are delivered on time and within budget, that all stakeholders are engaged in the process with effective communications, identify and work to resolve issues within the project or delivery process, and prioritize work to meet strategic priorities. The person will operate in a fast-paced, dynamic, and challenging environment, and they must be passionate about finding solutions for customers, fascinated with the problem, accepting of a changing environment, and constantly looking to influence the outlook of the company.

ESSENTIAL DUTIES & TASKS

• Develop an understanding of the product user’s responsibilities and needs when interacting with the product software
• Responsible for drafting project documentation including, but not limited to, user stories, process flows, value stream maps, documenting marginal saving and lifts, business cost justifications, cases, user guides, A3s, and training material
• Prioritizes and refines assigned Product backlogs
• Communicate project status and backlog status to stakeholders
• Collect feedback throughout the product lifecycle
• Participates in weekly and milestone retrospectives for the purpose of relaying operational lift, feedback from internal users, and understand sales, development and operation lifecycles
• Works with product owners to ensure their team members are properly trained
• Advocates for the product and its development
• Able to break a strategy down into many tasks, assess the skill levels needed for tasks across a team with varied experience, and assign those duties across product sprints to maximum effect

KNOWLEDGE, SKILLS & ABILITIES

• Written Communications – Is able to write clearly and succinctly in a variety of communication settings and styles; can get messages across that have the desired effect.
• Organizing – Can orchestrate multiple activities at once to accomplish a goal; uses resources effectively and efficiently; arranges information, schedules, and documentation to make it fit to purpose and to the audience that will engage with it
• Time Management – Uses their time effectively and efficiently; values time; concentrates their efforts on the more important priorities; gets more done in less time than others; can attend to a broader range of activities.
• Technical Learning – Picks up on technical topics quickly; can learn new skills and knowledge; is good at learning new industries, companies, products, or technical knowledge
• Documentation and Requirements gathering – defining of user stories, acceptance criteria, constraints, and context
• Cost Benefit Analysis – Documenting project cost and benefits and able to present these topics succinctly
• Project Management – working knowledge of Lean and Agile methods; able to manage a project from inception through delivery and can effectively hand off project output to operational teams.
• Delivery Management – Optimizing work processes and plans to eliminate waste and deliver within budget and on time. Able to manage programs using Program Evaluation and Review Technique (PERT). Able to work with engineers to break down complex delivery operations, estimate costs, and deliver on time.
• Software Development Methodologies – Object Oriented, Functional, and Structured Design
• Data Modeling Methodologies – Entity Relationship Modeling, Dimensional Modeling, Event Driven Modeling, Hierarchical Modeling, etc
• Continuous Learning – must be continuously learning and have an understanding how to continuously seek new tools and techniques.
• Virtuous Cycles – must be able to create, demonstrate, and report on virtuous cycles within processes by way of feedback loops using Systems Thinking methodologies
• Software Development Life Cycle – must have deep knowledge of the software development life including planning and requirements gathering, system design, development, implementation, and integration, testing deployment, and fast feedback.
• DORA – must have understand of the DORA model and how to work with engineering teams to drive the DORA measures.
• Learning – must be constantly learning and developing skills. SDMs are assigned quarterly and learning objectives that they must meet to stay up to date with best practices. SDMs without lean certifications will work through Lean certification processes.

MINIMUM QUALITIFCATIONS

• Bachelor’s Degree or equivalent work experience
• 3 Years of project management experience
• 3 Years of requirements gathering and refinement experience
• 3 Years of software release planning and readiness verification

COMPUTER / APPLICATIONS SKILLS:

General understanding of

• Microsoft Office applications (Word, Excel, Powerpoint)
• project management tools such as ClickUp, Kanbanize, YouTrack, Microsoft Project, Monday.Com, Trac or similar tool
• Integrated Development Environments
• Diagramming tools such as Visio, Drawio, etc

WORKING CONDITIONS:

Billings Office

• Able to work in an open environment with call center noise in the background

Remote

• A dedicated space must be set aside for the working environment as day-to-day activities include meetings, calls, and conversations with team members.
• A good microphone
• A web camera
• Space for a working area that contains two to three monitors, a workstation, and accessories
• A stable internet connection that provides at least 50 Mbps
• A dedicated space that is free from distractions and where confidentiality can be kept. Must not be a shared working space.

Software engineers, product managers/software delivery managers, and UI/UX Designers work in ensembles to produce products. This involves between three and four 1 ½ hour long sessions each day where all parties work together to produce solutions. Ensembles are much like pair programming but with usually 3 engineers, a software delivery manager, and a UI/UX designer included.

Moderate Travel

This role requires moderate travel, approximately 20-30% of the time. Travel will include both domestic and international, primarily for client meetings, strategic planning, and project oversight. Software engineering teams reside within all four time zones in the US and within the United Kingdom.

A valid passport is required, and candidates should be prepared for extended stays (between 1 and 2 weeks) as needed.

Quarterly full team meetings are held from our primary engineering campus in Billings, Montana, US. All staff are required to attend at least 2 of these events for training and team building.

What’s Next? 

Thank you for considering applying for a job at Brink’s. To be considered for this position, you must complete the entire application process, which includes answering all prescreening questions and providing your eSignature.

Upon completion of the application process, you will receive an email confirming that we have received your application. We will review all candidates and notify you of your status should we deem you fit for a job. Thank you again for your interest in a career at Brink’s. For more information about future career opportunities, join our talent network, like our Facebook page or Follow us on X.

Brink’s is an equal opportunity/affirmative action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, marital status, protected veteran status, sexual orientation, gender identity, genetic information, or history or any other characteristic protected by law. Brink’s is also committed to providing a drug-free workplace.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.