Job description:
Perfaware is looking for a skilled OMS Business Analyst with recent experience on the Salesforce platform to join our team. In this role, you will act as the critical link between business stakeholders and technical teams, helping to define, analyze, and optimize order management and omnichannel inventory processes within Salesforce.
As an OMS Business Analyst, your expertise will drive successful Salesforce OMS implementations that enhance order lifecycle management and inventory visibility across channels.
Key Responsibilities:
- Lead discovery sessions to gather and analyze business requirements related to order management, fulfillment, and inventory across omnichannel environments.
- Document detailed functional and non-functional requirements for Salesforce OMS configurations and integrations.
- Collaborate closely with Salesforce architects, leads, and business stakeholders to design scalable OMS solutions aligned with business goals.
- Define user stories and acceptance criteria for Salesforce OMS features including order orchestration, sourcing rules, and inventory reservations.
- Facilitate workshops and meetings to align cross-functional teams on OMS processes such as Available-to-Promise (ATP), ship-from-store, and returns management.
- Support testing activities including creating test cases, coordinating User Acceptance Testing (UAT), and assisting with issue resolution during Salesforce OMS deployments.
- Analyze order and inventory data to identify process improvement opportunities and recommend automation using Salesforce Flow and analytics tools.
- Maintain clear and up-to-date process documentation, including as-is and to-be workflows for omnichannel order fulfillment.
Qualifications:
- Minimum 3 years of experience as a Business Analyst with at least 1 year focused on Salesforce OMS and inventory solutions.
- Strong understanding of Salesforce OMS capabilities such as order lifecycle management, sourcing and allocation rules, and omnichannel inventory concepts.
- Experience with Salesforce platform configuration including Process Builder, Flow, Reports, and Dashboards.
- Familiarity with integration patterns involving REST/SOAP APIs and middleware platforms like MuleSoft, Boomi or Kafka.
- Excellent communication and stakeholder management skills to translate business needs into technical requirements.
- Bachelor’s degree in Supply Chain Management, Information Systems, Computer Science, or a related field.
Good to Have:
- Salesforce Business Analyst, Platform App Builder, or Order Management Specialist certifications.
- Experience with ERP/WMS integrations (e.g., SAP, Oracle) to support inventory and order synchronization
- Passion for innovation and continuous learning in digital commerce and supply chain technologies.
About the Company:
Perfaware is a global technology consulting company, recognized for its expertise in commerce tech & digital transformation. Our collaborations with the world’s best tech companies help our clients accelerate digital commerce transformation across retail channels worldwide.
Perfaware partners with Industry Leaders like Salesforce (Commerce Cloud, Service Cloud, Revenue Cloud & Marketing Cloud), IBM Sterling (Order Management Suite), Blue Yonder (Luminate Commerce), and Kibo Commerce (OMS) to deliver end-to-end omnichannel commerce solutions. Perfaware’s US, LATAM, and India consultants combine their passion for technology and business acumen to create value for our clients.
Perfaware’s full-time employees receive complete and competitive benefits. We offer a collaborative work environment, competitive compensation, generous work/life opportunities, and an outstanding benefits package that includes paid time off plus holidays. In addition, all colleagues are eligible for several rewards and recognition programs, including billable bonus opportunities. Encouraging a healthy work/life balance and providing our colleagues with great benefits are just part of what makes Perfaware a great place to work. For more information, visit us at www.perfaware.com
Please note that visa sponsorship is not available for this position.
