Proven experience in customer service or call center roles., Strong communication skills in both verbal and written forms., Ability to work in a fast-paced environment and handle multiple tasks., Familiarity with CRM software and call center technology..
Key responsibilities:
Manage incoming calls and provide excellent customer support.
Resolve customer inquiries and issues efficiently and effectively.
Document interactions and maintain accurate records in the system.
Collaborate with team members to improve service delivery and customer satisfaction.
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