IT Technician

Job Description: IT Technician 4GL Solutions Stouffville, ON The Company 4GL Solutions is a software company that has been in business since 1984 and specializes in the development and distribution of ERP software for Steel Service Centers in North America and Internationally. The rapid growth of this company has led to several key positions opening. We are seeking bright, motivated individuals to fill these positions and become part of our team of experts. THE POSITION The IT Technician is a problem solver and technical resource. Your role is varied, anywhere from monitoring servers and our Oracle cloud infrastructure to rolling out updates of our ERP application to customers. You are motivated and enjoy the varied responsibilities that come with this position. You can research and learn as you go and offer suggestions on ways to improve our current procedures. Due to the nature of this position and updating customers, after-hours support will be required based on business needs. JOB RESPONSIBILITIES: Monitoring servers (internal and customer) Diagnosing and resolving server issues Creating and managing Oracle cloud instances Creating and managing Oracle cloud VPN tunnels Performing updates of our ERP application, SM3, on customer servers Creating documentation for internal technical procedures Provide technical assistance for our support team (i.e. help troubleshoot customer technical issues) JOB QUALIFICATIONS: College or University degree in an IT related field or comparable prior work experience Strong troubleshooting skills Strong communication skills Able to work in a small team Experience installing, configuring, and maintaining servers. Specifically, Red Hat Enterprise Linux. Skilled in producing technical documentation for internal technical procedures Business Unit: 4GL Scheduled Weekly Hours: 37.5 Number of Openings Available: 1 Worker Type: Regular More About Jonas Software: Jonas Software is the leading provider of enterprise management software solutions to the Country and Golf Clubs, Foodservice, Construction, Fitness & Sports, Attractions, Salon & Spa, Education, Radiology/Laboratory Information Systems, and Product Licensing industries. Within these vertical markets, Jonas is made up of over 65 distinct brands, which are respected and leaders within their own domain. Jonas’ vision is to be the branded global leader across the aforementioned vertical markets and to be recognized by customers and respective industry stakeholders as the trusted provider of ‘Software for Life’ and as an ambassador for technology, product innovation, quality, and customer service. Jonas Software is the valued technology partner of over 60,000 customers worldwide in more than 30 countries. Jonas employs over 2,000 skilled individuals consisting of a cross-section of industry experts and technology professionals. Jonas is headquartered in Canada and also operates offices throughout North America, the United Kingdom, Europe, Australia New Zealand and Africa. Jonas is a 100% owned subsidiary of Constellation Software Inc., headquartered in Toronto and traded on the S&P/TSX 60.