Digital Product Specialist I

FourLeaf Federal Credit Union has a commitment to excellence and the highest standards of member service. Our values and beliefs are critical to the success and growth of the business and they were all created with a unique cultural foundation. The estimated salary for this role is $31.17 to $43.64 per hour This opportunity is open to flexible work options including a hybrid or remote set up. Responsibilities Include: (Please summarize the 4-8 main responsibilities/accountabilities of the position. List responsibilities in the order of importance and time spent.) Monitors employee and member feedback for digital NPS surveys and identifies methods to increase efficiencies and services through digital systems. Support the product owners in tactical decision making with analysis results and insights. Create and maintain technical documentation, user guides, and other related materials. Measure, analyze and report on the performance of the Digital Products against business goals and KPIs. Provide input into roadmap and growth opportunities. To develop extensive knowledge of stakeholder needs and interpret and share that knowledge with the product team, providing context, as needed to ensure what is developed and delivered is what is expected. Ability to build, grow and maintain important relationships with partners and stakeholders, and use those relationships to enable the best possible outcome for our employees Ensures digital interfaces are certified against requirements prior to releasing to the production environment. Maintain confidentiality of data and systems and uphold best practices regarding information security. Stay current on industry developments and relevant trends in the digital banking ecosystem. Support user acceptance testing for online platforms for deposits and lending. Maintains online channel KPI’s and reports findings to Product Owners/Management on a routine cadence. Review admin systems to identify error and bugs and collaborate with development teams on possible solutions. Attend deployments to support successful releases and provide testing coverage. FourLeaf Federal Credit Union provides a range of benefits with various enrollment periods, including medical, dental, and vision coverage, a 401K plan with employer match, reimbursement programs, wellness programs, and an annual performance-based bonus Qualifications Skills Required Organized: Intermediate Communication Verbal: Intermediate Digital Storytelling: Intermediate Behaviours Required Innovative: Consistently introduces new ideas and demonstrates original thinking Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well Motivation Required Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization Goal Completion: Inspired to perform well by the completion of tasks Education Required Bachelors or better in Computer Science or related field Experience Required 2 years: 2+ Years prior experience working in an agile environment. 2+ Years working in a financial institution 2+ Years of software testing experience required 1 years: 1-4 years Digital Product experience