Offer summary

Qualifications:

Experience as a Tier 3 system administrator with Citrix technologies including XenDesktop, XenApp, NetScaler, and StoreFront., Strong knowledge of IT standards and best practices, particularly in patch and upgrade methodologies., Proficiency in scripting and automation for system management and troubleshooting., Excellent communication skills, both oral and written, with a focus on customer interaction..

Key responsibilities:

Perform remote administration of Citrix servers and provide Tier 3 operations support.

Monitor Citrix infrastructure for anomalies and collaborate with engineering staff for modernization efforts.

Implement system upgrades and manage Active Directory integration and security policies.

Provide mentorship to junior team members and develop solutions for technical issues while maintaining documentation.

Job description

Primary Responsibilities

Individuals in this role will be required to perform remote administration of servers located in offsite data centers.

Provide Tier 3 operations support and be able to rapidly distinguish isolated user problems vs service outages for Citrix technologies to include; Citrix XenDesktop, Citrix XenApp, Citrix NetScaler, and Citrix StoreFront.

Monitor Citrix infrastructure and identify system anomalies before they impact customers to include storage availability/capacity, network connectivity, database health, and other daily health checks as required.

Work closely with Engineering staff to plan out future modernization efforts to meet customer and administrator requirements.

Collaborate to perform network latency analysis to address slow connections and user experience issues with alacrity.

Implement version and architectural changes to existing, approved, systems to maintain operability and security of the environment

Implement major system upgrades as designed and approved

Coordinate with other Tier 2 and Tier 3 teams for testing and deployment of Group Policy modifications

Perform periodic backup and restoration of servers

Monitor desktop capacity to size the environment based on typical usage trends

Monitor License and Certificate status on the systems and coordinate the renewal and installation as needed.

Coordinate with customers and stakeholders to collect data, conduct analysis, develop, and implement solutions associated with incident tickets and requirements.

Establish comprehensive availability and capacity management solution using lessons learned

Develop solutions to technical issues.

Provide follow-up reports (technical findings, feedback, resolution steps taken) for root cause analysis, engineering technical assessment and process improvement initiatives.

Periodically review, update, and generate Standard Operating Procedures (SOPs) for systems and services under your control.

Update operations and monitoring documentation for 24/7/365 IT watch personnel.

Provide mentorship and training for junior team members.

Citrix Administration & Support:

Maintain and manage Citrix Virtual Apps and Desktops, ensuring stability and high availability.

Perform system updates, patches, and routine maintenance to enhance performance and security.

Troubleshoot and resolve Citrix-related issues, minimizing downtime and disruptions.

Optimize virtual desktop infrastructure (VDI) and application delivery to improve efficiency.

Collaborate with IT teams to ensure that the environment meets organizational needs and performance expectations.

Utilize monitoring tools to analyze system health and proactively address potential issues.

Active Directory & Security Administration:

Manage Active Directory (AD) integration, user authentication, and Group Policy settings for Citrix environments.

Implement and monitor security policies and best practices to protect sensitive data and ensure compliance with industry standards.

Support identity and access management, including multi-factor authentication (MFA) and role-based access control.

Infrastructure & System Maintenance:

Administer storage, network, and compute resources that support Citrix workloads.

Ensure seamless integration of Citrix environments with Windows Server and Windows Desktop platforms.

Work closely with infrastructure teams to align resources for optimal performance.

Develop and maintain disaster recovery strategies to ensure business continuity.

Requirements

Basic Qualifications

Experience with interacting with customers to handle service inquiries and problems.

Experience working as a Tier 3 system administrator: familiar with using desktop software applications such as web browsing and client software, and IT Service Management software.

Knowledge of IC IT standards and best practices.

Extensive knowledge of Citrix technologies to include, XenDesktop, XenApp, NetScaler, and StoreFront.

Extensive experience with patch and upgrade methodology for front-end and back-end systems based on Citrix technology.

Experience with rapid testing, validation, and deployment of new baseline images

Extensive experience with conducting incident and trend analysis via log review, performance baselining/review, and other incident/problem management techniques to develop solutions to ongoing issues impacting the customer experience