Strategy & Product Operations Manager

About Float Float is on a mission to simplify finance for Canadian businesses, empowering them to eliminate complexity and unlock new opportunities. Through our innovative platform, Float enables businesses to streamline financial operations and optimize cash flow, so they can focus on what matters most: growth. As one of Canada’s fastest growing companies and top-rated startups in 2024 and 2023, Float is customer-obsessed, passionate and entrepreneurial, with a team that includes leaders from Uber, Shopify, Top Hat, TouchBistro, and Ada. At Float, everyone is an owner, bringing their unique perspective to our team and product. Your voice is important, and we take having a culture based on feedback seriously. We openly share our thoughts and differing opinions so we can continue to improve. We do our best to keep our decision-making decentralized so that all team members feel ownership in our success. Our Product Float is Canada's complete business finance platform, combining modern financial services and software to help businesses spend, save, and grow. Trusted by 4,000 Canadian companies, Float provides high-limit corporate cards, automated expense management, next-day bill payments, high-yield accounts and fast, friendly support—all built in Canada, for Canada. Float is backed by world-class venture and fintech investors, including Growth Equity at Goldman Sachs Alternatives and OMERS Ventures, partners behind our $70 million Series B raise. Our team is a collection of ambitious, collaborative and mission-driven people from all walks of life but with one goal: helping Canadian companies not just survive but thrive. And we’re looking for bold innovators to help shape the future of business finance in Canada. About The Strategy And Product Operations Manager Role We’re looking for an outstanding Strategy and Product Operations Manager to join Float and lead a team that’s building the best business finance platform in Canada! This role’s mandate is to tackle Float's most important operational challenges, and to build workflows pertaining to new product offerings. This is done through rigorous problem solving and execution, while collaborating with cross-functional stakeholders and third-party vendors. Our job is to simplify complexity, create structure, and put valuable company resources (people, capital, time and focus) to the most efficient use. As The Strategy And Product Operations Manager At Float You will be responsible for partnering with teams and leaders across the organization to deliver projects that drive meaningful and measurable value across the organization. More specifically: Drive the growth of our products and acceleration of our speed to market. Design, implement, and manage scalable programs to support operational excellence across multiple functions. Collaborate with cross-functional teams to deliver strategic projects and drive business outcomes. Use data and customer insights to develop strategies that address key operational challenges and create efficiencies across processes. Lead high-impact initiatives and continuously refine programs to optimize experiences for both internal and external stakeholders. Proactively identify risks, mitigate challenges, and ensure alignment with organizational goals. Partner with team leads to turn feedback into actionable improvements and implement new tools or processes where necessary. Skills That Would Make You Successful In This Role You’ve got the experience. Looking for 5+ years of experience in a startup, consulting company or product lead institution. Results-oriented. You're motivated by measurable success, setting and exceeding goals that drive customer satisfaction, retention, and growth. Product acumen. You’ve launched products before and are comfortable getting scrappy with how you do it. Client Focus. Demonstrated commitment to client-centric values, consistently championing initiatives that prioritize the client experience. Rigorous problem solving skills. Demonstrated experience leading efforts that bring structure to ambiguity, generating critical insights, and solving hard problems in fast-paced environments Expert stakeholder management. Ability to plan, organize and manage complex processes and collaborate with a wide variety of stakeholders to drive progress A love for data & analytics. Comfort with all types of data and strong analytical skills with superior attention to detail. Experience with SQL is an asset. Action orientation. A bias for action, the ability to act without being told what to do and to tenaciously get things done Strong written and verbal communication. Able to speak plainly and truthfully, communicate complex ideas in a simple & easy-to-understand way regardless of audience, and drive discussions to decisions and actions Strong coaching and management skills. Able to lead teams, provide coaching and mentorship, and add to a strong, results-oriented culture in your teams Bring people together. Act as a catalyst by bringing the right teams/people together within and/or across teams, creating a structure where teams can move efficiently through unprecedented or cross-functional projects. Leads by example. Approaches the work with a no-ego attitude and isn't afraid to roll up their sleeves This Role Won’t Be a Fit If You are not a self-starter and do not like to work independently You don’t like ambiguity You don’t like regular feedback on your work You aren’t super passionate about helping Float build the best finance platform in Canada You are uncomfortable with direct feedback You prefer stability over change You don’t like to work remotely or asynchronously You don’t have a very strong work ethic You aren't a team player You have an ego Don’t meet every single requirement? If you’re excited about this role, and you strongly align with our values but your past experience doesn’t align perfectly, we encourage you to apply anyway. You may be the right candidate for this, or other future positions. Benefits & Perks Of Working At Float Competitive compensation & total rewards Flexible time off‍ when you need to recharge Catered lunches on Tuesdays & Wednesdays A personal Float card with a quarterly stipend to spend on what matters most to you as well as a Home Office stipend Lots of autonomy to make an impact Opportunity to work with and learn from a world-class team A dog-friendly office Being able to say you helped build Canada's best modern financial institution We’re committed to building a workplace that’s welcoming and accessible for everyone. If you need any accommodations during the hiring process or once you join Float, just let us know! You can reach out to Vic ( victoria@floatcard.com ), and we’ll work with you to make sure you have what you need to succeed.