Director, Catering Operations (NY)

As the Director of Catering Operations you are the operational heartbeat of Zerocater. In this role, you lead from the front, owning the service experience from logistics execution to client delight. You’re obsessed with getting the details right and building scalable systems that make great food experiences feel effortless. You’ll manage high-performing teams, fine-tune processes, and drive cross-functional collaboration to deliver consistent excellence. You thrive in fast-paced environments, where success is measured in client satisfaction, operational precision, and the ability to scale quality as we grow. What You Will Do Oversee daily catering operations across markets, ensuring seamless service execution, on-time delivery, and exceptional client experiences Hire, lead, and coach a high-performing team of logistics personnel, onsite specialists, and field staff to meet operational goals and uphold brand standards Develop and continuously improve SOPs, training materials, and operational processes to drive efficiency, scalability, and service consistency Partner cross-functionally with Sales, Customer Success, Product, and Vendor teams to align operational strategy with business objectives and client needs Analyze performance data, labor metrics, and client feedback to identify opportunities for improvement, inform forecasting, and influence long-term planning Qualifications For Success Inspirational leader with 10+ years overall experience with 8+ years of experience leading managers and individual contributors Managing end-to-end catering, hospitality, or contract food service operations with a proven track record of delivering high-quality client experiences Developing and implementing operational processes, SOPs, and training programs to support scalable growth Collaborating cross-functionally with departments such as Sales, Product, and Vendor Management to drive integrated client success Using data and performance metrics to optimize operations, manage labor efficiency, and improve financial and service-level outcomes Required License/certifications Valid driver’s license Current ServeSafe Food Certification or willing to obtain one upon hire Physical Requirements Ability to lift 40lbs Ability to be on your feet for 6-7 hours a day Please note this position is based in the New York Area and will require you to be in office or at client sites 3-4 days a week and some possible travel to nearby markets. Compensation: Base salary of $130k-$160k What We Offer Not only will you have the opportunity to grow your career with other food-obsessed colleagues who have a shared passion for creating delight for customers, but you will also work alongside a highly collaborative team that values leading with trust and respect, and taking smart risks. 401k match with immediate vesting Unlimited PTO, 9 paid holidays, 5 days of sick time, plus 8 hours of volunteer time Low to no-cost comprehensive health insurance (Blue Cross) Medical concierge through One Medical Dental & vision coverage Employer-paid life, short-term and long-term disability insurance $100 monthly gym stipend Equity “The shared meal elevates eating from a mechanical process of fueling the body to a ritual of family and community, from the mere animal biology to an act of culture.” Michael Pollan We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. If you need assistance or an accommodation due to a disability, please contact us at accommodations@zerocater.com.