Business Process Improvement Manager – Health Plan Operations

Role : Manager, Business Process Engineering Location : This is a highly collaborative position which requires being onsite 3+ days per week in Minnetonka, MN Job Start Date : 05/05/2025 Job End Date : 12/05/2025- Contract for Hire Contract Rate: The hourly pay rate range for this position is $59.73- $65.16, dependent on qualifications and experience. Overview: We are looking for candidates who have 7+ years of Business Process & Performance Improvement Experience, as well as 7+ years of recent & related Health Insurance (not pharmacy or provider) experience. The Manager collaborates closely with cross-functional leaders, vendors and employees at all levels. We have adopted a holistic approach to Lean Six Sigma where we identify Process Owners for ongoing continuous improvement in seven key Value Streams. Each Value Stream is supported by a Manager and Business Consultant that evaluates, documents, designs, manage and monitors the end-to-end processes and underlying systems through the continuous application of Lean principles. This position plays a leading role in transitioning to implementation to ensure changes stick, using additional skills in project management and organizational change management (OCM). This position may have multiple headcount accountability. Qualifications: Bachelor's degree or equivalent experience in related field, plus 7+ years of related work experience beyond degree within Business Process Management (BPM), Business Analytics, Program and Project Management, Business Operations, etc. Health Plan/Payer and/or Healthcare experience (7+ years required) ​Platform Migration experience preferred.​ Knowledge of Health rules and/or Cosmos preferred​ Proven leadership ability across large cross functional teams required Continuous improvement and implementation experience required Program and Project Management experience required Required License/Certification: Lean Six Sigma Black Belt required (7+ years) We are looking for candidates with 7+ years of Business Process & Performance Improvement Experience and 7+ years of recent & related Health Insurance (NOT pharmacy or provider) experience. Preferred Qualifications: Demonstrated experience managing day-to-day supervision of Business Process Consultants Mastery over all Six Sigma concepts and tools including Value Stream Mapping, Kaizen events, A3, Kanban boards, 5 Whys, FMEA, etc. Functional understanding of Agile methodology preferred Hands-on change management experience preferred Skills and Abilities: Client focused program, project, and process management experience including operational and cross-functional workflows Proven ability to formulate content and present clearly both internally and externally Experience creating, building, and leading cross functional teams from conception through implementation Advanced level of proficiency with Microsoft Teams, Visio, Smartsheet, PowerPoint & SharePoint ​Experience working with Business and Technology to design future state H ands on experience doing and driving work - not coaching