Offer summary

Qualifications:

High school diploma or equivalent required., Strong communication and interpersonal skills are essential., Basic computer skills and familiarity with customer service software preferred., Ability to work in a team-oriented environment..

Key responsibilities:

Assist customers with inquiries and provide product information.

Handle customer complaints and resolve issues effectively.

Maintain accurate records of customer interactions and transactions.

Support the customer service team in daily operations and administrative tasks.

Warehousing MDL operates over 340sq ft of modern warehousing at its distribution centre based near Swansea. Over the last ten years it has invested extensively in two new hi-bay storage units, a sophisticated conveyor system for forward picking and the latest logistical hardware for inventory and order management. MIDAS (Data Warehouse) MDL offers a sophisticated bespoke and industry leading sales data warehouse. Through the Macmillan Information Delivery and Analysis System (MIDAS) it offers its publishers immediate and unprecedented access to their sales, stock and debtor information. Track & Trace Using only the best carriers, proof of delivery and delivery status updates are accessible on-line to all customers. EDI links with DPD and UPS allow MDL to complete a variety of reporting and service level monitoring over and above that done by the carrier. Books & Journals MDL is able to offer a total fulfilment package for all genres of books and subscription publishing. In partnership with MPS Technologies MDL can provide business process outsourcing to journals and subscription publishers. Order Processing Accredited under the Book Industry Communication supply chain excellence scheme MDL is dedicated to the expansion of e-commerce. As well as a dedicated Customer Service department we work closely with e-commerce partners such as PubEasy, Batch.co.uk and Nielsen Booknet.

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