Travel Reservations CSR (Remote)

Position: Travel Agent Customer Service Representative Are you passionate about travel and customer service? We are looking for a dynamic individual to join our team as a Customer Service & Sales Representative. In this role, you will handle inbound calls from travel advisors, sell ourproducts to travel agencies, and ensure top-notch customer service. Key Responsibilities Convert inbound leads into sales, highlight product features, quote prices, and process payments. Follow up with customers via phone and email, handle high call volumes, and navigate software. Book cruises, generate invoices, follow up with clients, and maintain the reservation database. Skills & Qualifications Strong written and verbal communication skills, with essential customer service experience. Proficiency in Microsoft Office Suite, Excel, and reservation software, along with excellent organizational and interpersonal skills. Travel experience is a plus Experience Level Expert Level with at least three years of sales and/or customer service experience. Hours: 9 am to 6 pm PST , Monday to Friday, with one Saturday per month from 7 am to 1 pm, paid for a full day, and an additional weekday off when working on a Saturday. Pay & Benefits Pay: $21.63/hr When you go permanent: Full Medical, Dental & Vision through Kaiser, 20 Days of PTO per year, including holidays. Incentive Program: Commission based on individual and departmental reservations. Earnings Potential: Top specialists can make over $100,000 a year with no cap. Pay And Benefits The pay range for this position is $21.63 - $21.63/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits Available For This Temporary Role May Include The Following Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully remote position. Application Deadline This position is anticipated to close on May 15, 2025. About TEKsystems And TEKsystems Global Services We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.