Senior Public Affairs Officer

Location: Blended between office and home (England and Wales). Time in office negotiable £41,675 + £3,520 London allowance if applicable Citizens Advice offers confidential advice online, over the phone, and in person, for free. Through our national network of charities, we give people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem. Do you want to work for an organisation that makes a difference, every single day, to people from all walks of life? The people that turn to Citizens Advice need help overcoming an obstacle in their lives – from debt to evictions to trouble at work – and you can be key to them getting the support they need in the quickest, easiest, and most effective way. Citizens Advice is in the problem business. Last year, we helped 2.7 million people with individual advice with over 10 million problems, helping them to find a way forward. We help people with a huge range of issues, including the cost of living crisis, benefits, housing, debt, energy and consumer issues. We don’t just give advice, we campaign to shape a society where people face fewer problems. As our new Senior Public Affairs Officer, you’ll get to work on some of the most pressing issues facing our society, campaigning to drive positive social change. You’ll have a track record in campaigning for policy change; a strong understanding of Whitehall, Westminster, and the wider political environment; great political instincts; and a commitment to social justice and the mission of Citizens Advice. We’ll provide a supportive and open organisational culture, and the opportunity to work on high profile campaigns on the most pressing social issues. Please provide details in your cover letter to evidence the following essential criteria. Please make sure your cover letter provides evidence for the essential criteria A commitment to the mission of Citizens Advice, and a passion for social justice A proven track record of delivering national public affairs projects which have delivered policy Demonstrable evidence of making sound political judgements, and a clear understanding of how to persuade senior decision-makers to change policy. Excellent interpersonal skills, and the ability to build strong relationships with colleagues and stakeholders at all levels, establish credibility, work collaboratively to solve problems, and the ability to influence decision-makers. Excellent communications skills, including the ability to distil information into core messages and write persuasively and concisely on a range of complex issues. Equity, Diversity and Inclusion (EDI) is of strategic importance within the organisation and recognised as integral to all we do as a service.