Offer summary

Qualifications:

Experience in travel planning, customer service, or hospitality, preferably with cruise-specific experience., Strong verbal and written communication skills are essential., Basic computer skills and ability to navigate online booking platforms are required., High attention to detail and organizational ability is necessary..

Key responsibilities:

Consult with clients to determine their cruise preferences, travel dates, and budget.

Research and recommend cruise lines, destinations, ships, and cabin categories.

Handle the full booking process, including reservations, upgrades, and special requests.

Manage changes, cancellations, and provide post-booking support professionally.

Job description

Job Title:

Online Cruise Travel Specialist

Location:

Remote

Company:

Destination Knot

About Us:

Destination Knot is a customer-focused travel agency specializing in cruises, group travel, and custom vacation experiences. We pride ourselves on delivering personalized service, expert recommendations, and smooth planning from inquiry to departure.

Job Overview:

We are looking for a knowledgeable and detail-oriented Online Cruise Travel Specialist to assist clients in planning and booking cruise vacations. This role is ideal for someone who has a passion for travel, excellent communication skills, and a strong understanding of the cruise industry. You will help clients choose cruise lines, itineraries, cabins, and onboard packages that align with their travel goals.

Key Responsibilities:

Consult with clients to determine their cruise preferences, travel dates, and budget

Research and recommend cruise lines, destinations, ships, and cabin categories

Handle the full booking process, including reservations, upgrades, and special requests

Manage changes, cancellations, and post-booking support professionally

Communicate cruise policies, documentation requirements, and payment deadlines

Stay informed on cruise line offerings, destination updates, and seasonal promotions

Maintain accurate client records and booking documentation

Requirements:

Experience in travel planning, customer service, or hospitality (cruise-specific experience is a plus)

Strong verbal and written communication skills

Basic computer skills and ability to navigate online booking platforms