Offer summary

Qualifications:

High school diploma or equivalent required., Strong communication and interpersonal skills are essential., Experience in customer service or a related field is preferred., Proficiency in using computers and various software applications is necessary..

Key responsibilities:

Assist members with inquiries and provide information about services.

Handle customer complaints and resolve issues effectively.

Process transactions and maintain accurate records.

Collaborate with team members to improve service delivery.

Job description

Member Service Representative Description We are seeking a dedicated Member Service Representative to respond to inquiries and requests from members and other individuals within our 24/7 high volume, schedule-driven, and structured contact center operation. The ideal candidate will provide information regarding our products and services, demonstrating knowledge, active listening, multiple system adaptability, and engagement methods to ensure optimal member experience and customer service. Responsibilities include performing transactions or related functions for savings, checking, consumer loans, credit cards, IRAs, and other accounts. Additionally, the representative will advise members of other products and services that may fit their needs, providing opportunities for positive member interaction. Basic Qualifications High School Diploma or GED At least 2 years of work experience Experience in Call Center, Customer Service or Office Administration Skills Needed Communication Customer Service Technical Proficiency Problem Solving Multitasking Attention to Detail Data Entry Top Skills Details Customer service Data entry Inbound and outbound calls Call center operations Additional Qualifications (Preferred But Not Required) Banking and Mortgage experience Experience in high volume retail environment Pay And Benefits The pay range for this position is $19.50 - $19.50/hr. Requirements Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position in Jacksonville,FL. Application Deadline This position is anticipated to close on May 13, 2025. About TEKsystems And TEKsystems Global Services We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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