Offer summary

Qualifications:

High school diploma or equivalent required., Strong communication and interpersonal skills are essential., Experience in customer service or related field preferred., Proficiency in using customer service software and tools..

Key responsibilities:

Assist customers with inquiries and provide information about services.

Resolve customer complaints and issues in a timely manner.

Maintain accurate records of customer interactions and transactions.

Collaborate with team members to improve customer service processes.

Multinazionale fondata nel 1998, con circa 4.000 dipendenti, 5 siti in tre differenti nazioni (Italia, Romania e Brasile), che opera in diversi mercati: telco, media, energy, banking e public sector. Gestisce un portafoglio diversificato di servizi outsourcing quali Contact Center Teleselling, Servizi di Customer Care Digitali, Soluzioni di Big Data Analytics.

Required profile