High school diploma or equivalent required., Experience in customer service or technical support preferred., Strong communication and problem-solving skills are essential., Familiarity with technical troubleshooting and software applications is a plus..
Key responsibilities:
Provide technical support and assistance to customers via phone and email.
Resolve customer inquiries and issues in a timely manner.
Document interactions and solutions in the support system.
Collaborate with team members to improve service quality and efficiency.
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