Offer summary

Qualifications:

Experience with Webex Calling and Cisco UCMC., Hands-on experience with CUCM, CUBE, and voice gateway technologies., Knowledge of cloud provisioning and troubleshooting., Customer-facing support experience and ability to lead teams during incidents..

Key responsibilities:

Coordinate and lead teams to resolve complex network issues during outages.

Perform configuration changes to fix call routing issues.

Support solution deployment and customer interactions.

Manage capacity planning and device lifecycle.

World leader in engineering and R&D services, Capgemini Engineering combines its broad industry knowledge and cutting-edge technologies in digital and software to support the convergence of the physical and digital worlds. Coupled with the capabilities of the rest of the Group, it helps clients to accelerate their journey towards Intelligent Industry. Capgemini Engineering has 60,000 engineer and scientist team members in over 30 countries across sectors including Aeronautics, Space, Defense, Naval, Automotive, Rail, Infrastructure & Transportation, Energy, Utilities & Chemicals, Life Sciences, Communications, Semiconductor & Electronics, Industrial & Consumer, Software & Internet. Capgemini Engineering is an integral part of the Capgemini Group, a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2023 global revenues of €22.5 billion. Get The Future You Want | www.capgemini.com

Job description

Descripción breve

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unluck the value of technology and build a more sustainable, more inclusive world.

Required Skills

Experience with Webex Calling (especially DI/MT/OT offerings).
Strong understanding of Cisco UCMC (Unified Communications Manager Cloud).
Hands-on experience with CUCM, CUBE, and associated voice gateway technologies.
Familiarity with cloud provisioning, onboarding, and troubleshooting.
Integration knowledge with directory services and Single Sign-On (SSO).
Customer-facing support and solution deployment experience.
Ability to coordinate, lead, and influence teams solve complex networks and services during high pressure service impacting outages and incidents.
Expertise in Webex calling, CUCM, Dial plan and IP phone configurations.
Capacity planning, handle device lifecycle and vulnerability management.
Fundamental knowledge of Cisco Unified Communication Applications: CUCM, CUC, IMP and Cisco VoIP Protocols: SIP, MGCP, H323.
Perform Configuration changes like Add Route, Modify Session Manipulation to fix call routing issues.

About Capgemini

At Capgemini Engineering, the world leader in engineering services, we bring together a global team of engineers, scientists, and architects to help the world’s most innovative companies unleash their potential. From autonomous cars to lifesaving robots, our digital and software technology experts think outside the box as they provide unique R&D and engineering services across all industries. Join us for a career full of opportunities. Where you can make a difference. Where no two days are the same.

Required profile