Research Communities Project Manager

Ranked one of Puget Sound Business Journal’s “Best Workplaces” and “Fastest Growing Mid-Size Companies” four years in a row, Affirma is expanding and looking to hire talented individuals.

Affirma is a technology services and consulting company built around customer satisfaction and delivering dependable, reliable solutions. We offer exciting projects within a friendly, welcoming culture and flexible work environment. Our clients include Microsoft, Facebook, REI, Starbucks, Expedia, City of Seattle, Seattle Children's, and many more across the country and internationally.

Responsibilities:

The Project Manager is responsible for, but not limited to, the tactical implementation and execution of programs and projects aimed at building and maintaining AR/VR participant panels and communities for the Reality Labs Research Org.

Project execution:

• Partnering with program managers, participant recruiters, and UX researchers
• Collaborating with participant recruiters to execute on the recruitment process
• Ensuring research policies are being met and in compliance
• Maintaining a relationship with key stakeholders on the initiative
• Tracking and maintaining calendar of activities of panel and community projects
• Programming and launching activities project requests
• Collecting and sharing data from activities projects
• Problem-solving project day-to-day execution hiccups and blockers

Panel member management and engagement :

• Managing support tickets from panel and community members
• Responding to and moderating members comments and interaction within the panels and communities platform
• Creating content for the member hub (interesting reads, original share-backs, polls)
• Developing long-term projects for retention, such as Newsletters, Swag distribution, Session Findings etc
• Tracking and evaluating panel and community metrics (survey response rates, activity participation rates, unsubscribe rates etc)
• Developing acquisition campaigns to onboard new members
• Developing refresher campaigns to update member data

Resource Management

• Maintaining the Panel Shared Drive (saving documents in the relevant folders, creating new folders as needed)
• Creating new documentation/updating existing documentation as needed

Expectations:

Work independently

• The Reality Labs UX Research Participant Management team is fast-growing and we are distributed across different time zones, both in the US and Europe. To be able to effectively work around time-zone differences, it is important to excel at time management and task prioritization across multiple projects that are competing.
• Working independently in this role will also involve being able to identify problems and problem solve, as well as confidently make decisions in situations of ambiguity.

Communicate effectively:

• A lot of the success of the Research Panels & Communities Manager will be centered around effectively and proactively communicating with a diverse set of audiences in both verbal and written form – from team mates and other internal partners like researchers, to external users like participants and partners such as vendors.

Foster collaboration:

• Success in this role also means representing the RL UX Research Participant Management team as a subject matter expert in research panels and communities engagement.
• This involves building strong relationships within the Participant Management/Research Operations team, exchanging knowledge, learnings and experiences.
• In addition, being hungry for learning new things and acquiring new skills, showing an interest in understanding the wider goals of research teams (e.g. the ‘why’ behind studies), and connecting the dots of how research operations can help drive the company towards its mission of ‘bringing people closer together’ are attitudes expected from the Research Panels & Communities Manager.

Requirements:

• 4+ years of relevant or related experience as a project manager with proven experience managing research communities
• Excellent organization skills, with the ability to multi-task and juggle multiple competing priorities in a fast-paced environment
• Excellent verbal and written communication skills for interacting with and influencing researchers, leaderships, and/or cross functional stakeholders with the ability to adapt communication style to suit different audiences
• Ability to be successful in a dynamic, fast-paced environment that requires independent time management, task prioritization, flexibility, and keen ability to identify problems and proactively work towards solutions
• BA/BS degree or equivalent work experience required

Preferred Qualifications

• Familiarity and experience working within the UX Research field and participant recruiting methods
• Knowledge of survey programming using survey tools (e.g. Qualtrics)
• Knowledge of data management

Why Affirma?

• One of Washington's Fastest Growing Private Companies & Top 100 Best Companies to Work For (According to Seattle Business Magazine and Puget Sound Business Journal)
• Casual environment, surrounded by incredibly intelligent and motivated co-workers, and a performance-driven culture
• Flexible Schedule
• Opportunity for growth

Affirma is an Equal Opportunity Employer and does not make employment decisions or otherwise discriminates based on race, creed, color, national origin, sex, military status, sexual orientation, or the presence of any sensory, mental, or physical disability, genetic information, or any other category protected by law.